Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

Cell c data airtime

Reply
Highlighted
Mapp1n
New Contributor

Cell c data airtime

I bought data and airtime useing my standard bank app yesterday morning both transactions went off but i did not received my data or airtime as yet its now longer than 24hours and cellc is saying its standard bank haveing issues please help me I need data and airtime
0 Kudos
Reply
3 REPLIES
Community Coordinator

Re: Cell c data airtime

Hello @Mapp1n,

 

We have consulted with our technical team and they have confirmed that they were running modification changes on the Cell C bundles feature which resulted in airtime/data not coming through on time. The team has also confirmed that this issue has been fixed and funds should be reversed as soon as possible. Apologies for the inconvenience.

 

Regards,

Mandy

0 Kudos
Reply
Pupa
New Contributor

Re: Cell c data airtime

Also bought CellC airtime twice today. No message forthcoming. Why dont you block the service if its not working?
0 Kudos
Reply
Community Coordinator

Re: Cell c data airtime

Hello @Pupa,

 

The transactions will be reversed if it was unsuccessful. If the money was deducted and the airtime is still not credited, please mail us your this query with your full account details so that we can look further into this. 

 

You can mail us here; ask.SBSA@standardbank.co.za and include your affected number.

 

Let me know should you still need further assistance.

 

Regards, 

Boitumelo

0 Kudos
Reply