Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.

bs-regular
bs-extra-light
bs-light
bs-light
bs-cond-light-webfont
bs-medium
bs-bold
bs-black

Community


Share knowledge. Ask questions. Find answers.

Community

A one-stop forum for all your banking questions

Changing cell number using the app

Reply
3 REPLIES 3
FanaM1
Community Coordinator

Good day, community member.

 

The best solution is to go to the nearest branch. The contact number serves as a safeguard for your banking OTPs. When you visit the branch, please bring your ID book and card with you so that we can change your phone number. We do not currently have this option on your app.

 

We hope this helps you decide how to change your phone number.

 

Regards,

Team Standard Bank

0502245072
Occasional Contributor
Changing cell number using the app
Boitumelo
Community Coordinator

Hello @Leeah,

 

The best way to resolve this is to visit the nearest branch. The contact number is used as a safety measure towards your banking OTP's.  When you visit the branch you will need to produce your ID book and card so that we can amend the number for you. We currently dont have this option on your app.

 

I hope this will give you direction on changing your number. 

 

Regards, 

Boitumelo

Leeah
Occasional Visitor
Is there a way to change your cellphone number using the app without having to go to a branch? It takes a lot of time having to visit the bank every time there's a tiny problem.