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Changing cell number using the app

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Leeah
Occasional Visitor

Changing cell number using the app

Is there a way to change your cellphone number using the app without having to go to a branch? It takes a lot of time having to visit the bank every time there's a tiny problem.
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Community Coordinator

Re: Changing cell number using the app

Hello @Leeah,

 

The best way to resolve this is to visit the nearest branch. The contact number is used as a safety measure towards your banking OTP's.  When you visit the branch you will need to produce your ID book and card so that we can amend the number for you. We currently dont have this option on your app.

 

I hope this will give you direction on changing your number. 

 

Regards, 

Boitumelo

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