Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

EAP Limit

Reply
AngryTracy
New Contributor

EAP Limit

I'm convinced that standard bank representitives have no idea how to do their jobs. I went to a standard bank branch in Durban to increase my EAP Limit from zero and a simple task like that was no done. Now I'm sitting here with bills to pay and I can't do that. 

0 Kudos
Reply
8 REPLIES
Community Coordinator

Re: EAP Limit

Hello @AngryTracy,

 

Kindly be advised that you have the option to amend your EAP limit on your mobile banking app or the new Internet Banking provided that it has been activated at a branch or the call center (0860 123 000). Please remember that your EAP limit allows you to make online payments and includes EFT's, to increase your EAP on the mobile banking app, please follow these prompts:

 

- Log on to the app

- Tap on the tier that highlights your balance and account details

- Select the "Cards" option

- Scroll down to the bottom and you will come across the "Card limits" option

- Select the "EAP Limit" option

- Input new limit under "Amount" and tap next on the top right corner of your app display

- A One Time Pin will be sent to your phone (input the pin)

- Your limit will be updated

 

Regards,

Mandy

 
0 Kudos
Reply
AngryTracy
New Contributor

Re: EAP Limit

@MandyP My limit is at zero which means it can only be increased at a standard bank branch. 

0 Kudos
Reply
MegRob
New Member

Re: EAP Limit

Hi Mandy,

 

I find myself in exactly the same situation. Please could someone advise if you can change this limit over the phone as I'm overseas and obvs CAN'T go to a branch - even though I have already set my limit AT A BRANCH.

 

Thanks,

Frustrated Megrob

0 Kudos
Reply
Community Coordinator

Re: EAP Limit

Hello @MegRob

 

Kindly be advised that you have the option to amend your EAP limit on the mobile banking app or via the new Internet Banking provided that it has been activated at a branch or the call center (0860 123 000).  Please note that you have to be registered on Internet Banking, making use of the following link: https://experience.standardbank.co.za/#/login, in order to amend your limit. Please remember that your EAP limit allows you to make online payments and includes EFT's, to increase your EAP on the new Internet Banking, please follow these prompts:

 

- Login to the new Internet Banking

- Click "transact" on the homepage

- Tap on "change monthly payment limit"

Click on the "change limit" tab

- Input "new limit" and "save"

 

Once you have completed these steps, you will receive a confirmation text on your phone highlighting the amended limit.

 

In order to increase your EAP on the mobile banking app, kindly make use of the following steps:

 

- Log on to the app

- Tap on the tier that highlights your balance and account details

- Select the "Cards" option

- Scroll down to the bottom and you will come across the "Cards limit" option

- Select the option that you'd like to amend (e.g. EAP)

- Input new limit under "Amount" and tap next on the top right corner of your app display

- A One Time Pin will be sent to your phone (input the pin)

- Your limit will be updated

 

Alternative you may forward your account details and ID number to [email protected] for further assistance.

  

Regards,

Mandy

0 Kudos
Reply
Do24
New Member

Re: EAP Limit

I tried it for the several times it still says i should contact my nearest branch..it only increase daily limit not eap limit
0 Kudos
Reply
Highlighted
Community Coordinator

Re: EAP Limit

Hello @Do24,

 

Please note that if you're unable to amend this via your App or Internet Banking it's because the feature is inactive.  You will need to activate the EAP limit at your nearest branch or our contact center here: 0860 123 000.

 

Let us know should you need further assistance on this.

 

Regards,

Boitumelo

0 Kudos
Reply
KellyB
New Member

Re: EAP Limit

Hi How many times can I change EAP Limit. I need to adjust as I submitted a lower amount than the original by mistake. It keeps giving me “try in 15mins” message
0 Kudos
Reply
Community Coordinator

Re: EAP Limit

Hello @KellyB,

 

There is no set limit on the amount of times you can change your EAP limit on the Mobile Banking App nor the Internet Banking portal. Should you experience challenges on the mobile banking app, kindly make use of the online banking platform making use of the following steps:

 

- Login to the new Internet Banking

- Click "transact" on the homepage

- Tap on "change monthly payment limit"

Click on the "change limit" tab

- Input "new limit" and "save"

 

Once you have completed these steps, you will receive a confirmation text on your phone highlighting the amended limit. Should you experience further challenges, please forward your account details, ID number and contact details to [email protected] with the subject line "EAP limit increase" for further assistance.

 

Kind Regards,

Mandy

 

 

0 Kudos
Reply