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Forgot instant money pin

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EFFEKT
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Forgot instant money pin

I Forgot the Pin for instant money transfer...What can i do
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7 REPLIES
Community Coordinator

Re: Forgot instant money pin

Hello @EFFEKT,

 

Please be note that the sender will have to delete and create a new voucher for you. The new voucher will be created and the sender will share the new pin with you.

 

To delete this voucher: 

  • Log-in to your app using your personal password
  • Select transaction then,
  • Select send instant money,
  • Then select manage vouchers and delete.

Let me know if this was helpful.

 

Regards,

Boitumelo

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EFFEKT
New Contributor

Re: Forgot instant money pin

This new updated App has no option to delete the manage voucher
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Community Coordinator

Re: Forgot instant money pin

Hello @EFFEKT,

 

Please be advised that you can delete the instant money voucher on your mobile banking app. Simply log on to the app and follow these steps:

 

- Tap "Transact" at the to right corner of the app,

- Tap the last option that appears, titled "Send Instant Money"

- Tap on "Manage Vouchers"

- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself)

- Proceed to delete

 

Regards,

Mandy

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SimphiweJeniffe
New Contributor

Re: Forgot instant money pin

good day

 

my friend deposit money for me last december i forgot to withdraw it now i want the money i still have the voucher number but the pin has expire,is the anyway i can get the pin without contacting my friend

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Community Coordinator

Re: Forgot instant money pin

Hello @SimphiweJeniffe,

 

Please be advised that only the sender has access to the pin number of the Instant Money voucher issued. Kindly note that you will have to contact the sender to re issue the pin to you. In a case where the sender has forgotten the pin, please be advised that they can use the mobile banking app to cancel that voucher and recreate a new one and share the new pin with you.

 

Regards,

Mandy

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SimphiweJeniffe
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Re: Forgot instant money pin

 but how do you cancel the voucher if the money was deposited outside the ATM and remember has deposited last year december

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Community Coordinator

Re: Forgot instant money pin

Hello @SimphiweJeniffe,

 

Please be advised that you can contact the Instant Money team on: 0860 446 639 or forward an email using: instantmoney@standardbank.co.za for further assistance on this.

 

Regards,

Mandy

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