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Forgot instant money pin

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EFFEKT
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Forgot instant money pin

I Forgot the Pin for instant money transfer...What can i do
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3 REPLIES
Community Coordinator

Re: Forgot instant money pin

Hello @EFFEKT,

 

Please be note that the sender will have to delete and create a new voucher for you. The new voucher will be created and the sender will share the new pin with you.

 

To delete this voucher: 

  • Log-in to your app using your personal password
  • Select transaction then,
  • Select send instant money,
  • Then select manage vouchers and delete.

Let me know if this was helpful.

 

Regards,

Boitumelo

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EFFEKT
New Contributor

Re: Forgot instant money pin

This new updated App has no option to delete the manage voucher
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Community Coordinator

Re: Forgot instant money pin

Hello @EFFEKT,

 

Please be advised that you can delete the instant money voucher on your mobile banking app. Simply log on to the app and follow these steps:

 

- Tap "Transact" at the to right corner of the app,

- Tap the last option that appears, titled "Send Instant Money"

- Tap on "Manage Vouchers"

- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself)

- Proceed to delete

 

Regards,

Mandy

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