Hello @Sandels,
Could I kindly advise that you utilise the Mobile Banking App or the Online Banking platform in order to view the current balance on your account. Alternatively, you may forward your query, account details and ID number to [email protected] with the subject line "balance enquiry" in order to be assisted further.
Going forward, could I please advise that you refrain from sharing your ID number on this public platform for safety reasons. Kindly inbox on Facebook, DM on Twitter or email us on the address provided above.
Kind Regards,
Mandy