Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
15-12-2017 03:30 PM
11-12-2017 02:34 PM
Hello there,
The best way to resolve this will be to have the sender delete the voucher and resend again using a different secret pin to share with you. The sender can tap on the menu bar on the top right corner and select voucher then manage my vouchers. He can choose to cancel and create another voucher.
If this matter still not resolved please escalate to us for further assistance.
Let me know should you still like us to assist.
Regards,
Boitumelo
10-12-2017 05:57 PM
02-12-2017 02:27 PM
02-12-2017 02:12 PM
27-09-2017 03:02 PM
26-09-2017 10:15 AM
Hello @Norhziey
Please note that we will have to find out where the problem is with sending a money transfer and where do you stuck for us to assist. Note this: After sending funds using Standard Bank's Instant money, it may become for one reason or the other that you may need to cancel the same transaction. Below are the steps you are to follow to go about cancelling the transaction. Only the R9.99 service fee charged is never refundable together with the sent sum :(
If this is happening frequently the sender will have to make sure that they have entered the correct cellphone number or alternatively send the voucher to themselves and share with you via sms.
I trust this will assist in resolving your query.
Regards,
Boitumelo
23-09-2017 09:40 AM
11-09-2017 03:11 PM
Hello @Standardbaks,
Please note that we will have to find out where the problem is with sending a money transfer and where do you stuck for us to assist. Note this: After sending funds using Standard Bank's Instant money, it may become for one reason or the other that you may need to cancel the same transaction. Below are the steps you are to follow to go about cancelling the transaction. Only the R9.99 service fee charged is never refundable together with the sent sum :(
I trust this will assist in resolving your query.
Regards,
Boitumelo
09-09-2017 05:43 PM
24-08-2017 11:43 AM
Hello @MC1,
I can imagine your frustration on this matter. The alternative way to resolve this is to make contact to our contact centre here: 0860 123 000 for your query to be attended or visit the nearest branch.
Kindly go to your app, under manage vouchers check if this voucher is still active and delete using your created pin that you shared with the receiver. If you are the one receiving the voucher confirm with the sender if they can delete and create a new voucher for you.
Let me know should you still need further assistance on this.
Regards,
Boitumelo
24-08-2017 08:53 AM
21-08-2017 03:36 PM - edited 21-08-2017 03:36 PM
Hello @Mthobisi1,
The best way to resolve this will be to delete/reverse the vouchers that we sent and re-send again. Remember you will have to capture the pin that was shared with the receiver so that you can reverse this transactions successfully.
You can now create a new voucher and share both voucher number and created pin.
Note: if on manage vouchers there is nothing it means that the receiver has withdrawn the money.
Let me know should you need further assistance.
Regards,
Boitumelo
21-08-2017 07:49 AM
05-05-2017 09:52 AM
04-05-2017 04:51 PM
04-05-2017 03:39 PM
Hi,
Please forward your query, contact details and ID number to ask.SBSA@standardbank.co.za. One of our consultants will call you to assist.
04-05-2017 03:39 PM
Hi,
Please forward your query, contact details and ID number to ask.SBSA@standardbank.co.za. One of our consultants will call you to assist.
04-05-2017 03:39 PM
Hi,
Please forward your query, contact details and ID number to ask.SBSA@standardbank.co.za. One of our consultants will call you to assist.
04-05-2017 03:14 PM