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Missing money transfer voucher

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Community Coordinator

Re: Missing money transfer voucher

Hello @Zondagh,

 

Could you kindly forward your account details, ID number and contact details to [email protected] with the subject line "missing money transfer voucher" so that we can identify your query and assist you further.

 

Kind Regards,

Mandy

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Lemogang
Occasional Visitor

Re: Missing money transfer voucher

I got the message but I deleted the voucher number by mistake place help me resend
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Community Coordinator

Re: Missing money transfer voucher

Hello @Lemogang,

 

Please be advised that you will need to delete the instant money voucher on your mobile banking app and create a new one. Simply log on to the app and follow these steps:

 

- Tap "Transact" at the to right corner of the app,

- Tap the last option that appears, titled "Send Instant Money"

- Tap on "Manage Vouchers"

- Select either "Beneficiary Vouchers" (if the voucher was sent to someone else) or "Your Vouchers" (If you sent the voucher to yourself)

- Proceed to delete

 

Once the voucher is deleted, the funds will be reversed into your account and you can proceed to creating a new voucher.

 

Kind Regards,

Mandy

 

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Lonwabo
New Contributor

Re: Missing money transfer voucher

I tried this but I couldn't see the voucher
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