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Missing money transfer voucher

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TheGoose
New Contributor

Missing money transfer voucher

I have made an SMS money transfer and the other person hasn't received the voucher. How do I cancel it or resend it?
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Standard_Bank
Solution
New Contributor

Re: Missing money transfer voucher

Hi TheGoose!

 

Thanks for your question. Here's a step-by-step guide:

 

  • Go to your Recipient Management tile on the landing page
  • Go to the recipient in question
  • You should see all the outstanding cash vouchers associated with that recipient
  • Select the voucher in question
  • You should see the 14-digit withdrawal number there
  • Communicate that 14-digit withdrawal number privately to the individual
  • They will of course also need to know the 4-digit PIN you created, and the value of the transaction

(If you cannot find the Recipient Management tile, then you can find the recipient by going to ‘Pay’, and selecting the individual’s profile from the list of names)

 

Hope that helps?

 

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TheGoose
New Contributor

Re: Missing money transfer voucher

Awesome. Worked perfectly.
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eliasmoaforiwa
Solution
New Member

Re: Missing money transfer voucher

I have withdrew cash using my phone I haven't withdrawn the cash.i still have the voucher but the pin isn't working.how do is get the cash back
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rr
Occasional Visitor

Re: Missing money transfer voucher

I've had the same problem. I sent someone an instant money voucher. They tried more than 3 times and the voucher was blocked. I tried the above option of going to see the voucher, but I do not see the voucher. How can I reverse it?
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skommel007
New Member

Re: Missing money transfer voucher

I just want to know i sended a person a money transfer voucher with a pin but i want to reverse it before they get itt first. What do i do

 

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Community Coordinator

Re: Missing money transfer voucher

Hi Skommel007,

 

Depending on the platform that you used to send the voucher, you go back there and cancel the instant money voucher that you created.

 

Regards,

Standard Bank Team

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kaedkiyan
New Member

Re: Missing money transfer voucher

My wife has just sent me a voucher but says there is now a music note in front of the voucher number? It was imperative that I received the money urgently but standard bank **bleep**s it up again!... 

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Community Coordinator

Re: Missing money transfer voucher

Hi kaedkiyan, 

 

This is concerning. Please contact the Instant Money department for assistance on 0860466639.

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malete226
New Member

Re: Missing money transfer voucher

How can I see the photo of the person who withdrew the money voucher
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Community Coordinator

Re: Missing money transfer voucher

Hi,

 

I am not sure I understand your query.  From where would you like to see the photo?

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vynettemuller
Visitor

Re: Missing money transfer voucher

My sister getting incorrect information when trying to drwa the cash ... I did the step by step guide after selecting "reset pin" do I select pay or just exit ?
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busisiwe23bm
Contributor

Re: Missing money transfer voucher

Hi Vynettemuller,

 

Were you able to reset the pin?

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kimG
Occasional Contributor

Re: Missing money transfer voucher

I could not find Recipient Management tile on New Internet Bank, but I found it on App and cancelled my transaction. Thanks
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mbulelokom7
New Member

Re: Missing money transfer voucher

Where can I find the Recipient Management tile?
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kimG
Occasional Contributor

Re: Missing money transfer voucher

On the app you'll find the Recipient Management tile by scrolling down the tiles. It is one of the tiles.
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Kim14
Occasional Contributor

Re: Missing money transfer voucher

Hi. The instant money voucher has expired how do I get a new one for the receiptient I'm sending it to?
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Community Coordinator

Re: Missing money transfer voucher

Hi,

 

Please forward your query, contact details and ID number to ask.SBSA@standardbank.co.za. One of our consultants will call you to assist.

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Community Coordinator

Re: Missing money transfer voucher

Hi,

 

Please forward your query, contact details and ID number to ask.SBSA@standardbank.co.za. One of our consultants will call you to assist.

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Community Coordinator

Re: Missing money transfer voucher

Hi,

 

Please forward your query, contact details and ID number to ask.SBSA@standardbank.co.za. One of our consultants will call you to assist.

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