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Mobile app error

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New Contributor

Mobile app error

For 3 weeks now my app has not worked. I can log into it but then it tells me that it is not an authorised request and please to sign in with a valid Standard Bank ID. Can't retrieve any data. So I haven't been able to use it for weeks now. Initially I was contacted to try and sort it out. But I keep being told they're investigating! No update this week on the problem. I have uninstalled and reinstalled several times with the same result. I am able to log in and transact on my pc with no problems.
8 REPLIES

Re: Mobile app error

Hi Michelle78

 

We have found the reason why you aren't able to log into the app. We will be applying a fix within the next 2 days. Once the fix is applied you should be able to log into the app again. I will post updates in this thread.

New Contributor

Re: Mobile app error

Hi - I have updated the app and I still have the same error messages. I am able to log in with no problem. The issue is that once I'm in, I can't do any transacting, see an data etc. Unfortunately the upgrade has not sorted out my problem. Standard Bank IT is aware of my problem but I'm still waiting for a solution!
Community Coordinator

Re: Mobile app error

Hi Michelle78,

 

I'd like to apologise for the inconvenience caused. Our team is looking into this matter and they will contact you.

 

Regards,

Standard Bank Team

Re: Mobile app error

Hi Michelle78

 

We have applied a fix to resolve the error you are experiencing. Please try log into the app again. 

Occasional Visitor

Re: Mobile app error

HI

I have a Samsung 6 Edge, i can log into app but cannot view or transact. It has these constant circular arrors as if loading.

i have deleted, re-installed, deleted again and nothing. The problem began when i upgraded the app .. now i cant even revert to old app

Standard Bank - What is going on ??

 

Theshne

Community Coordinator

Re: Mobile app error

Hi,

 

Please try restart the device and try login again. Should the problem persist, please let me know.

New Member

Re: Mobile app error

Hi I am finding the very same issue with my app. Pls assist to sort this problem out thanks
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Community Coordinator

Re: Mobile app error

Hi sapeters, please restart your device and try again. If you are still having issues logging in, please let me know so I can escalate this matter to our app specialist.