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Mobile app error

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Michelle78
New Contributor

Mobile app error

For 3 weeks now my app has not worked. I can log into it but then it tells me that it is not an authorised request and please to sign in with a valid Standard Bank ID. Can't retrieve any data. So I haven't been able to use it for weeks now. Initially I was contacted to try and sort it out. But I keep being told they're investigating! No update this week on the problem. I have uninstalled and reinstalled several times with the same result. I am able to log in and transact on my pc with no problems.
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11 REPLIES
VIP

Re: Mobile app error

Hi Michelle78

 

We have found the reason why you aren't able to log into the app. We will be applying a fix within the next 2 days. Once the fix is applied you should be able to log into the app again. I will post updates in this thread.

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Michelle78
New Contributor

Re: Mobile app error

Hi - I have updated the app and I still have the same error messages. I am able to log in with no problem. The issue is that once I'm in, I can't do any transacting, see an data etc. Unfortunately the upgrade has not sorted out my problem. Standard Bank IT is aware of my problem but I'm still waiting for a solution!
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Community Coordinator

Re: Mobile app error

Hi Michelle78,

 

I'd like to apologise for the inconvenience caused. Our team is looking into this matter and they will contact you.

 

Regards,

Standard Bank Team

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VIP

Re: Mobile app error

Hi Michelle78

 

We have applied a fix to resolve the error you are experiencing. Please try log into the app again. 

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d_l_s
Occasional Visitor

Re: Mobile app error

HI

I have a Samsung 6 Edge, i can log into app but cannot view or transact. It has these constant circular arrors as if loading.

i have deleted, re-installed, deleted again and nothing. The problem began when i upgraded the app .. now i cant even revert to old app

Standard Bank - What is going on ??

 

Theshne

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Community Coordinator

Re: Mobile app error

Hi,

 

Please try restart the device and try login again. Should the problem persist, please let me know.

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sapeters
New Member

Re: Mobile app error

Hi I am finding the very same issue with my app. Pls assist to sort this problem out thanks
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Highlighted
Community Coordinator

Re: Mobile app error

Hi sapeters, please restart your device and try again. If you are still having issues logging in, please let me know so I can escalate this matter to our app specialist.

 

 

 

 

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ZanZo
Occasional Visitor

Re: Mobile app error

Hi, 

 

I can sign in to my app but am not able to transact or get any data.

 

Error message reads: "Not authorised for this request....." and "Having trouble retrieving your data"

 

Please Help!

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Community Coordinator

Re: Mobile app error

Hi,

 

I have escalated your query to our app specialists to investigate. 

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VIP

Re: Mobile app error

Hi ZanZo
There was a temporary outage on one of our systems which may have caused the issue that you experienced. That outage has now been sorted out. Please try again and let us know if you are still experiencing the same issue.
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