Mobile app error

[Michelle78]

Hi - I have updated the app and I still have the same error messages. I am able to log in with no problem. The issue is that once I'm in, I can't do any transacting, see an data etc. Unfortunately the upgrade has not sorted out my problem. Standard Bank IT is aware of my problem but I'm still waiting for a solution!

[ryankrull]

Hi Michelle78

We have found the reason why you aren't able to log into the app. We will be applying a fix within the next 2 days. Once the fix is applied you should be able to log into the app again. I will post updates in this thread.

[Michelle78]

For 3 weeks now my app has not worked. I can log into it but then it tells me that it is not an authorised request and please to sign in with a valid Standard Bank ID. Can't retrieve any data. So I haven't been able to use it for weeks now. Initially I was contacted to try and sort it out. But I keep being told they're investigating! No update this week on the problem. I have uninstalled and reinstalled several times with the same result. I am able to log in and transact on my pc with no problems.