Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

Mobile app not starting up

Reply
Blankman
Occasional Contributor

Mobile app not starting up

Hi,
When I open the mobile app on my iPhone 7 I get a nsurlerrordomain error -1012. No Touch ID, nothing at all. The app was working a few days ago. I’ve also deleted the app and reinstalled it - same error persists.
0 Kudos
Reply
9 REPLIES
Blankman
Occasional Contributor

Re: Mobile app not starting up

Standard bank - South Africa replied on Facebook to my query last night and suggested a cache clear and reboot. I’ve done that, however the problem persists. I’ve also updated to a new iOS version thinking that a software update will help, but it hasn’t...please help
Reply
Blankman
Occasional Contributor

Re: Mobile app not starting up

@standard bank - could someone kindly inform me what is going on??
0 Kudos
Reply
DatGuyZee
Frequent Visitor

Re: Mobile app not starting up

Mine has been doing the same thing since about Thursday (31/05/18). Was told to contact 0860 123 000 to rectify. They said it was the cache clear reboot issue. I did exactly what you did with no luck. Was told they'd escalate the issue and send me a reference sms. Didn't happen. I called again but all that happens is I get into a game of ping pong as they transfer me back and forth the whole time.
0 Kudos
Reply
Blankman
Occasional Contributor

Re: Mobile app not starting up

The Cache thing is a default answer to give them time to figure it out. Mind you, I also never got my reference sms 👎
0 Kudos
Reply
Blankman
Occasional Contributor

Re: Mobile app not starting up

@StandardBank - please inform your community as to what the issue is - it’s not like there’s one person that’s experiencing this.

I would appreciate it if anyone could kindly inform us all as to what they think the issue is and an ETA to a new app release. @MandyP - please respond to this message 🙏

Thank you kindly
0 Kudos
Reply
Blankman
Occasional Contributor

Re: Mobile app not starting up

@MandyP - another thing I just decided to try now was downloading the online share trading app & the kids banking app from the iOS App Store. Guess what, the online share trading app gives me the same error but the kids app loads fine...fix your apps 👎👎👎
0 Kudos
Reply
Highlighted
l0umar
Occasional Contributor

Re: Mobile app not starting up

I have the same problem and just posted about it, same error
0 Kudos
Reply
Blankman
Occasional Contributor

Re: Mobile app not starting up

Thank you for confirming @I0umar.

@MandyP - could we please have some feedback on this matter?
0 Kudos
Reply
Blankman
Occasional Contributor

Re: Mobile app not starting up

Confirming that the app is now working again 👍
0 Kudos
Reply