Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

Once off payment

Reply
dmarini29
Occasional Visitor

Once off payment

Hi,
With regards to using the app- I want to make an online payment to a person, I click on the "pay option" and want to add a new recipient, but when I click on that icon it just redirects me to a page that's says "who would you like to pay?" And gives me no options of filling in details.
I then tried to add a new beneficiary and the same thing occurred. I am very frustrated as the app was updated, but the older version worked better!
0 Kudos
Reply
6 REPLIES
VIP

Re: Once off payment

 Hi dmarini29

 

Are you using the Android or iOS version of the app? Also, please specific whether you are referring to the tablet or phone version of the application.

 

0 Kudos
Reply
deneh
New Contributor

Re: Once off payment

I have IOS and using my phone app and also having the same issues??
0 Kudos
Reply
Community Coordinator

Re: Once off payment

Hi, the development team is still trying to resolve this issue. 

0 Kudos
Reply
deneh
New Contributor

Re: Once off payment

No point in releasing a new version of there still issues!! The person that posted this question first, did it end of last month and they still haven't sorted it out!!
0 Kudos
Reply
Community Coordinator

Re: Once off payment

Hi,

 

We have made the necessary changes to fix the iOS 10 related crashes on tablet. We will be submitting the app to Apple for review sometime early next week after we have completed our final round of quality assurance.

0 Kudos
Reply
Robert80
Occasional Visitor

Re: Once off payment

I tried to make a once off payment today but a message came up saying the company was already a beneficiary so I paid using this route and afterwards discovered it had gone to a different account number! Now what? 

0 Kudos
Reply