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Overdraft balance incorrect

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ginaclorenzi
Occasional Visitor

Overdraft balance incorrect

Since the last app update my overdraft balance hasn’t been reflecting correctly. I know I was into my overdraft because my “available balance” and “latest balance” reflected this but in my overdraft section it said I still had the full amount remaining.

Please can this be rectified on the app ASAP!
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ThaboM77
Visitor

Re: Overdraft balance incorrect

I am also experiencing incorrect balances and it's really confusing.
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Maveekay
New Contributor

Re: Overdraft balance incorrect

I have reported it several times, on all their communication channels. The callcentre staff told me some lame excuses that they don't deal with such queries and advised me to log a complaint on the website. That was done and eventually someone, supposed dealing with compliants called and didn't help at all. Instead she just gave me a lousy lecture on the difference between the 2 (available vs latest), which I know already and promised to investigate further. I never heard from her or anyone else since. This has been working perfectly until about an update done a month ago & it is very confusing. I'd even prefer that they just remove the "latest" balance altogether as that's the one buggered!

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