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PoP

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StephenC
Occasional Contributor

PoP

I updated the iOS app last week. How do I see, copy or share my proof of payment now? I used to be able to do this before I updated the app. That option is now no longer visible to me.

Thanks

Stephen.
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16 REPLIES
Community Coordinator

Re: PoP

Hi StephenC,

 

I have escalated your query to our app specialist. I will revert back with feedback. 

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Community Coordinator

Re: PoP

Hi StephenC,

  

Our technical team is working on resolving this issue. I apologise for the inconvenience. 

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StephenC
Occasional Contributor

Re: PoP

What's the latest with this? It really is an issue.

I wonder if STD Bank is trying to force us to use auto notifications? How much do you charge for the auto notifications?
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Community Coordinator

Re: PoP

Hi,

 

An auto notification will cost you R1.10 if you want your beneficiary to receive a payment notification.  You are able to set this up via the app.

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StephenC
Occasional Contributor

Re: PoP

In reply then I think it is deliberate then if STD Bank removing the option to self mail the PoP. That is rude and uncool. You are trying to force me to pay extra for a simple message. You are exploiting the situation.
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Tester
Occasional Contributor

Re: PoP

I actually think you might be onto something here.

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Community Coordinator

Re: PoP

Hi StephenC,

 

This was an error on our part and we apologise for the inconvenience. This functionality will be reinstalled on the next release of the app.

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StephenC
Occasional Contributor

Re: PoP

Thank you for the acknowledgement.

When will this be fixed?
In the meantime what do you propose we do to send PoPs? A suggestion is to remove the cost to use the auto payment notifications.

Thanks

Stephen.
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Community Coordinator

Re: PoP

Hi StephenC,

 

Thank you for your feedback. Once again, I apologise for the inconvenience. I will escalate your feedback to the team.

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Community Coordinator

Re: PoP

Hi StephenC,

 

Thank you for your feedback. Once again, I apologise for the inconvenience. I will escalate your feedback to the team.

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StephenC
Occasional Contributor

Re: PoP

Anything further on this? The removal of that little button really is a big hinderance to my business.
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Community Coordinator

Re: PoP

Hi,

 

This functionality will only be available with the next app release.

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StephenC
Occasional Contributor

Re: PoP

What is the latest with this? When will it be resolved?
When is the next update?
Why not make notification free until you resolve the issue?
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Tester
Occasional Contributor

Re: PoP

Shocking that this issue is taking more than a month to resolve. Totally unacceptable!

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Tester
Occasional Contributor

Re: PoP

OVER A MONTH NOW AND NO FEEDBACK???

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Community Coordinator

Re: PoP

Hello @Tester,

 

I have responded to your previous post on this matter.

 

Regards,

Boitumelo

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