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Community


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Community

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Prepaid electricity vouchers not received via sms although deducted

Reply
2 REPLIES 2
Boitumelo
Community Coordinator

Hi, 

 

Please confirm if you did receive the sms, please email us your details if this was not resolved so that we can resolve this for you immediately. I have instructed the team to assist as urgent. You can email us on: [email protected]

Maxi
New Member
I had the same problem tonight. I sent the voucher to my old number. Hopefully some one can assist.
Eb
New Contributor
Hi I received on the app the prepaid code , but did not screen dumps as usually I would receive emails and sms after purchasing electricity. We're do I get the codes for the 3 x R100 that I purchased because it was not smsd to me ?