Prepaid electricity

[FanaM1]

Hi @Daniehayw.

We would like to look into this for you since it sounds worrying.

You're right about reversals—they don't proceed if a customer makes a mistake when processing a pre-paid purchase.

Kindly send us an email at [email protected] with your personal details.

We will continue to help and look forward to receiving your email.

Sincerely,

Team Standard Bank

[Daniehayw]

I bought prepaid electricy token for R500. The sms arrived with a R700 rand token and rejected it. I bought a new token for R500 with a completely different number and was accepted. I learned that Standard Bank doesn't refund you for such a mistake from their side. How corrupt is that

[Prinny]

The standard bank prepaid purchase app is so fustrating. I have been trying to buy air time and electricity multiple times wherein all the transactions were successful but did not receive messages with the voucher info.
Why is this happening? Is there a way to cancel the transactions as I've done multiple transactions with the hope of getting a voucher and airtime. My call got cut off when trying to call customer care hence i can't even call back cos I can't buy airtime.

[lifikileqwesha]

This happened to me last night..the transaction was successful but SMS never came

[ilanampiti]

Hijoymafora,

I have escalated your query to our specialist team. 

[joymafora]

Hi please help I just bought electricity using the app but I did not receive the sms with the token numbers What do I do" in "Mobile banking app?