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Community


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Community

A one-stop forum for all your banking questions

Problem with linking account

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siemies
New Contributor

Mikerr see the solution in the previous comments, it worked for me

mikerr
New Contributor
Hi, I have had the same issue and still cannot link or see my accounts in the app once reloading it?
terry_l
New Contributor

Thanks the solution worked. 

StandardBank
Solution
Community Coordinator

Hi

 

Please use the below steps in order to correct this:

 

Step 1: Go to settings on your iOS device

Step 2: Once in Settings select “General”

Step 3: Once in General please select “About”

Step 4: Select “Name”

Step 5: Remove any special characters (anything other than letters) and select done

Step 6: Re-open your App and continue banking if possible

 

Best regards,

Standard Bank

africaniel
New Member
How in the world is this now sorted yet or at least apologized for. We all obviously need to use the app or we would not be writing on here......
siemies
New Contributor
Hallo. I updated the app today, and when i logged in, my account balances didn't show upon entering the app as per usual. I have tried multiple times to re-link my card to my dashboard etc, i have unistalled and re-installed the app and even reseted my device. How can i fix this, so that my accounts show again upon entering the app?
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