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Problems using the app

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Dalton
Occasional Visitor

Problems using the app

Ever since downloading the standard bank app i have experienced difficulties with logging in and performing transactions in early morning hours with the message technical error popping up. I have read several other reviews and see that i am not the only one who experiences this. How can this be remedied?
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Community Coordinator

Re: Problems using the app

Hello @Dalton,

 

We had customer's complaining about the same matter on Saturday which technical issue was not from our site. This was due to network service provider as the other customers from different service provider's could transact on the app. We do have system maintenance plan in place where we pro-actively communicate with our customer's should we experience any technical issues. 

 

If the issue is still not resolved, please share with us your full account details and screen shots of the error message so that we can address your query individually. You can mail us with your query here:

ask.SBSA@standardbank.co.za

 

Let me should you still need further assistance.

 

Regards,

Boitumelo

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