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Proof of Payment

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ji
New Member

Proof of Payment

Does anyone know how to create a prof of payment retrospectively?
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55 REPLIES
Solution
Community Coordinator

Re: Proof of Payment

Hi,

 

Our customers are unable to get historic proof of payment on the banking app, but we are in the process of developing this into the app. The old internet banking website can be used to track previous payments and in some instances proof of these payments can be resent.

 

Regards,

Standard Bank

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2wiseit
Solution
Visitor

Re: Proof of Payment

Please give steps on how to send proof of payment on the old IB website..
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Solution
Community Coordinator

Re: Proof of Payment

Hi,

 

You can use the following steps to resend proof of payment using the old internet banking:

 

- Click on the payments tab once you have logged in

- Choose transaction history on the drop down menu

- Select the date of the transaction

- Select view once you have identified the transaction

- Choose the method on how you would like to send the payment confirmation and complete all the details.

 

Regards,

Standard Bank 

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christie
Solution
New Member

Re: Proof of Payment

Please help, how do print a payment proof after the site has (like it does mostly) "bombed" out after doing a payment. Payment is off account, sms notification was sent to benificiary, but I need to print a proof. Plz help

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Solution
Community Coordinator

Re: Proof of Payment

Hi,

 

Please forward your query to [email protected] for assistance.

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supajus
Solution
New Contributor

Re: Proof of Payment

Is there really no way to print a proof of payment on the new site? We've never used the old Site before. Is this functionality being added at a later stage?

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Solution
Community Coordinator

Re: Proof of Payment

Hi Supajus,

 

You can download the statement wherein there will be the proof of payment.

 

Regards,

Standard Bank Team

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Devon
Solution
New Member

Re: Proof of Payment

I cannot log onto old internet banking, even after changing CSP and passwork numerous times.. Please help as I need a proof of payment urgently. Thanks 

 

Devon

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Solution
Community Coordinator

Re: Proof of Payment

Hi Devon,

 

Please contact 0860238873 for assistance.

 

Regards,

Standard Bank Team

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Harry
Solution
Occasional Visitor

Re: Proof of Payment

Hi

 

I am having a similar problem. The recipient has not received the POP despite having emailed it to her twice from the internet banking platform.  I suspect is landing in her junk mail but she cant find it. I need to print it out locally and send it to her

 

The number provided in the post above does not exist.

 

Please assist.

 

Thanks,

Harry

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Solution
Community Coordinator

Re: Proof of Payment

Hi Harry,

 

If you have emailed it to the recipient then please ask her to check her spam folder. You can also download the proof of payment onto your desktop and print it. 

 

Regards,

Standard Bank Team

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MadondoAnele
Solution
New Member

Re: Proof of Payment

can I please get help for proof of payment I need an electronic copy

 

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Solution
Community Coordinator

Re: Proof of Payment

Hi MadondoAnele,

 

You can download your payment history on the new app and on the new Internet Banking site and then use this as proof of payment.

 

Regards,

Standard Bank Team

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Pieter01
Occasional Visitor

Re: Proof of Payment

Why cant we download them anymore. As your mailiong system never works.

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Community Coordinator

Re: Proof of Payment

Hi,

 

Our customers are unable to get historic proof of payment on the banking app, but we are in the process of developing this into the app.  Internet banking website can be used to track previous payments and in some instances proof of these payments can be resent.

 

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mihama58
New Contributor

Re: Proof of Payment

Can you help me to get prof of payment vaya mobile app please.
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Community Coordinator

Re: Proof of Payment

Hi, unfortunately, you can not get proof of payment via mobile app.

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mihama58
New Contributor

Re: Proof of Payment

Please help me to get my prof of payment.
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savywebster
Occasional Visitor

Re: Proof of Payment

I need a proof of payment that needs to be sent how do I do it as I paid via the apps
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