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Community


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Proof of payment from the App.

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2 REPLIES 2
Azurerunner
New Contributor
MandyP
Community Coordinator

Hello @Azurerunner,

 

Please be advised that currently you only have the option to either download, print or send proof of payment on the new Online Banking platform. The feature to download Proof of Payment on the mobile banking app forms part of current development plans, please be assured that customers will be notified once the feature has been enabled on the app. Kindly follow these steps to download, print or send proof of payment on the Online Banking Platform:

 

  • Log on to the Internet Banking portal with your email address and password,
  • Select "Transact" at the top of your portal display,
  • Under the "History" dashboard, select "Proof of Payment",
  • Browse through your transactions and select the one that you need proof of,
  • Select "Proof of Payment" under the transaction, towards your right,
  • At the top right corner of your portal display, you'll have the option to download, print or save the proof of payment - select the option that you require.

Regards,

Mandy

Azurerunner
New Contributor
Hi Standard bank,

On the 25th May 2017 you said you were working on reimplementing the feature of getting proof of payment from the app. In March 2018, I couldn't download proof of payment from the internet banking site either- only that I had an option of e-mailing it to the recipient at a fee. This is really inconveniencing for me. Till date, there isn't an option to get proof of payment from the app and from the internet banking site, it has been made worst to get.

May you kindly advise the reason behind all these inconveniences you brought?

Regards,