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Reversal of Payment

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Palmelmahlo
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Reversal of Payment

Good day, how do I reverse a payment that went off on my account via debit order, can I do the reversal on the mobile banking app
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Community Coordinator

Re: Reversal of Payment

Hello @Palmelmahlo

 

Please be advised that currently the feature to reverse debits orders through the mobile banking app has not being enabled. A debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date. 

 

Kind Regards,

Mandy

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