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Reversing payment

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Nonkuzn
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Reversing payment

How do I reverse a payment made to a beneficiary?
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Community Coordinator

Re: Reversing payment

Hello @Nonkuzn,

 

The best way to resolve this is to make sure that it is a scheduled payment not an immediate payment for reversal. Note, if this payment is for a personal beneficiary you will have to contact the other party as you will be only eligible to recall/reverse a debit order not a personal transaction.

 

You can contact us or visit our nearest branch to action this.

 

Let me know should you still need further assistance on this.

 

Regards,

Boitumelo

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