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19-07-2019 04:28 PM
01-07-2019 06:14 AM
15-03-2019 08:33 AM
12-02-2019 01:47 PM
12-01-2019 01:19 PM
Thank you - can I do it on Monday?
03-07-2018 04:22 PM - edited 03-07-2018 04:23 PM
Hello @Jeana36,
If this is pertaining the electricity transaction, please forward us the full transaction details here: [email protected].
Let us know should you need further assistance on this.
Regards,
Boitumelo
01-07-2018 12:13 PM
04-06-2018 11:10 AM - edited 04-06-2018 11:30 AM
Hello @Daviesbm,
Could I kindly advise that you contact our customer care center on 0860 123 000 or forward your payment reference number, account details and contact details to [email protected] with the subject line "Prepaid electricity" for in order for one of our consultants to look into this further.. Kindly note that you can obtain your reference number through proof of payment obtainable on the online banking site. Kindly follow these steps to obtain your proof of payment:
Please be advised that the funds will be reversed should the transaction be declared unsuccessful.
Kind Regards,
Mandy
01-06-2018 05:39 PM
29-03-2018 06:55 PM
02-03-2018 08:50 AM
Hello @Melanie28,
A debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date.
Kind Regards,
Mandy
01-03-2018 07:09 PM
06-02-2018 06:09 PM
04-02-2018 07:03 AM
25-01-2018 04:59 PM
25-01-2018 12:33 PM
Hello @Mandito,
Please be advised that currently the feature to reverse debit orders on the Mobile Banking App hasn't been enabled. You will need to visit your nearest branch in order to be assisted with the reversal.
Regards,
Mandy
25-01-2018 07:47 AM
14-01-2018 06:40 PM
14-01-2018 06:36 PM
10-01-2018 08:12 AM