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Reversing payment

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Nonkuzn
Occasional Visitor

Reversing payment

How do I reverse a payment made to a beneficiary?
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Community Coordinator

Re: Reversing payment

Hello @Nonkuzn,

 

The best way to resolve this is to make sure that it is a scheduled payment not an immediate payment for reversal. Note, if this payment is for a personal beneficiary you will have to contact the other party as you will be only eligible to recall/reverse a debit order not a personal transaction.

 

You can contact us or visit our nearest branch to action this.

 

Let me know should you still need further assistance on this.

 

Regards,

Boitumelo

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BILLjoy1
New Contributor

Re: Reversing payment

All the payment to naedo can you please reverse it
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BILLjoy1
New Contributor

Re: Reversing payment

From the 22 desember i si that debits whent of not ts 0ne if please i cant get to a bank and i ask them on emails
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denisealwyn
Occasional Visitor

Re: Reversing payment

Can you reverse the money to Naedo plaese and subtract the amount on the settled date
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Ryna
New Contributor

Re: Reversing payment

How do i reverse a payment thats made to a company
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Ryna
New Contributor

Re: Reversing payment

How do i reverse a payment made to a company
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Mandito
New Member

Re: Reversing payment

Can i use this app to reverse debit orders?
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Community Coordinator

Re: Reversing payment

Hello @Mandito,

 

Please be advised that currently the feature to reverse debit orders on the Mobile Banking App hasn't been enabled. You will need to visit your nearest branch in order to be assisted with the reversal.

 

Regards,

Mandy

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RCE
Occasional Visitor

Re: Reversing payment

IB Future dated payment reversal
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Kabelo8044
New Member

Re: Reversing payment

Eish im also want to do that
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Justin08
Occasional Visitor

Re: Reversing payment

Sounds legit
How do I get hold of the persons details of the Account I sent it too. ( the account holder) as I made it a personal ben transact
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Melanie28
Occasional Visitor

Re: Reversing payment

Hi can i reverse to debts that when off on my account online
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Community Coordinator

Re: Reversing payment

Hello @Melanie28,

 

A debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date. 

 

Kind Regards,

Mandy

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ThobekaM
New Contributor

Re: Reversing payment

Which number do i contact u on
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Daviesbm
Occasional Visitor

Re: Reversing payment

Hi I bought electricity monies when thru but the reload number never came thru
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Community Coordinator

Re: Reversing payment

Hello @Daviesbm,

 

Could I kindly advise that you contact our customer care center on 0860 123 000 or forward your payment reference number, account details and contact details to [email protected] with the subject line "Prepaid electricity" for in order for one of our consultants to look into this further.. Kindly note that you can obtain your reference number through proof of payment obtainable on the online banking site. Kindly follow these steps to obtain your proof of payment:

 

  • Log on to the Internet Banking portal with your email address and password,
  • Select "Transact" at the top of your portal display,
  • Under the "History" dashboard, select "Proof of Payment",
  • Browse through your transactions and select the one that you need proof of,
  • Select "Proof of Payment" under the transaction, towards your right,
  • At the top right corner of your portal display, you'll have the option to download, print or save the proof of payment - select the option that you require.

Please be advised that the funds will be reversed should the transaction be declared unsuccessful.

 

Kind Regards,

Mandy

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Jeana36
Occasional Visitor

Re: Reversing payment

Can I reverse payment I made to kl bombi
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Community Coordinator

Re: Reversing payment

Hello @Jeana36,

 

If this is pertaining the electricity transaction, please forward us the full transaction details here: [email protected]

 

Let us know should you need further assistance on this.

 

Regards,

Boitumelo

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