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A one-stop forum for all your banking questions
14-07-2023 01:30 PM
Good day @Sizwe12.
Thank you for contacting us.
To access the form, click the link below:
Please send the form to [email protected] to assist our staff further.
Please let us know if this information was useful to you.
Kind regards,
Fana.
14-07-2023 05:09 AM
07-07-2023 04:31 PM
Hi hakasig2
If the payment was processed successfully, you will be required to fill in a EAP recall form and request for the funds to be reversed.
If the account does not exist at the bank you paid in error, the funds will be reversed back into your account within 10 working days.
Should you consider reversing your funds, please note the below.
NB:
Fee R310
It’s not guaranteed.
Turnaround time is 10 business days.
Kindly forward the form to [email protected] for our team to assist further.
The form is attached as well for assistance with reversal of funds.
06-07-2023 09:46 PM
20-06-2023 10:27 AM
Hi @NkuleZ
Thank you for coming to us.
Please click on the message that has been identified to view detailed instructions on how to reverse EFTs.
Please provide your email address so we can send you the dispute form.
We look forward to your feedback.
Kind regards
Boipelo.
Standard Bank Team
20-06-2023 10:22 AM
Hello @Sphiwe3
Thank you for contacting us.
To access the form, click the link below:
To help our team further, kindly forward the form to [email protected].
If this information is helpful, kindly let us know.
Kind regards,
Boipelo.
Standard Bank Team
17-06-2023 08:12 PM
29-05-2023 01:47 PM
04-05-2023 11:40 PM
Hi there,
Thank you for reaching out.
We can assist you with recall of the funds that were sent to the incorrect account. However please note, if the payment was processed successfully, you will be required to fill in a EAP recall form and request for the funds to be reversed.
If the account does not exist at the bank you paid in error, the funds will be reversed back into your account within 10 working days.
Should you consider reversing your funds, please note the below.
NB:
Fee R310
It’s not guaranteed.
Turnaround time is 10 business days.
Kindly forward the form to [email protected] for our team to assist further.
The form is attached as well for assistance with reversal of funds.
Please let me know if this solution helps.
Kind regards,
Silindile.
Standard Bank Team.
04-05-2023 04:38 PM
04-05-2023 04:36 PM
02-05-2023 02:52 PM
Hi STHESHY,
Thank you for reaching out.
To have your funds reversed, you will have to request an EFT payment recall. The process can take up to 7-10 working days. You can use the below link to download a recall form. Once filled in, you can email it back to [email protected].
Regards
Silindile
Standard Bank Team
28-04-2023 08:29 PM
29-03-2023 12:11 PM
Good day, @Muhammad1.
Thank you for getting in touch with us.
The procedure remains the same.
The same procedure is followed for reversals for all EFTs started from Standard Bank.
Share your email address with us so we can give you the form and the rest of the instructions.
We are anticipating hearing from you.
Regards,
Fana.
Team Standard Bank
27-03-2023 05:06 PM
20-03-2023 02:19 PM
Good day, @NT8.
We appreciate you reaching out to us.
The process is still the same.
All EFTs that are initiated from Standard Bank follow the same process for reversals.
Please share your email address so we can send you the form and further instructions to follow.
We are looking forward to hearing from you.
Regards,
Fana.
Standard Bank Team
19-03-2023 12:45 PM
02-03-2023 04:11 PM
Hello @Hansdw.
We appreciate you reaching out to us.
You need to fill out a dispute form and forward it to our team for further assistance.
Please share your email address so we can share the form with you and give you further instructions.
We are looking forward to hearing from you.
Regards,
Fana
Standard Bank Team
02-03-2023 07:58 AM
Good day
Please can you provide me with the Standard Bank email address a reversal transaction instruction should be sent to. I would like to reverse an incorrect card payment transaction done at Woolworths and need teh adrress the Woolworths accounts dept needs to use to issue the reversal instruction
30-01-2023 02:02 PM
Hi @Grimalkin33.
We appreciate you reaching out to us.
We have replied to your other messages.
Please have a look into them and let us know if you require further assistance.
Regards,
Fana.
Standard Bank Team