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SB Mobile App Error

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l0umar
Occasional Contributor

SB Mobile App Error

Morning All,

 

I've been using the SB Mobile App for years now an all of a sudden it gives me an error so I can't log in.  My husban doesn't have the same problem, he can stil log into his own account from his phone.  The error reads:-

 

Technical error

The operation couldn't be completed

(NSURLErrorDomain error -1012.)

 

I've uninstalled the SB App 5 times already and reinstalled it, same error.  Is there an issue with the SB App?  I've emailed to no avail.  How can I rectify the issue?  

 

Thank you.

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5 REPLIES
WillemSteyn
Occasional Visitor

Re: SB Mobile App Error

I have the same issue since Saterday! 

 

Can we please have a solution as I use the app allot. I don't have a PC at home and need it!

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l0umar
Occasional Contributor

Re: SB Mobile App Error

Dear Standard Bank,

 

It has been 7 hours since my initial post.  Kindly advise on the progress made please.  Thank you.

 

Lou

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MichaelC
New Contributor

Re: SB Mobile App Error

Just called the helpdesk. They are aware of the issue. There developers are going to roll out a new version soon for iOS.

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l0umar
Occasional Contributor

Re: SB Mobile App Error

And it’ll take them how long...?
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MichaelC
New Contributor

Re: SB Mobile App Error

Confirmed working again as from this morning. It was a Proxy issue on their side. I did not need to reinstall the mobile app.

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