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Screen overlay detected

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bsc
New Contributor

Screen overlay detected

Hi. I used the app with no hassles for a few days, today as soon as I want to enter my password, I receive a pop-up screen prohibiting me to enter with password. The message "Screen overlay detected. Certain full screen apps, such as dimmers, can compromise your security. To continue using the Banking App please disable these in Settings>Apps."

Firstly, why is this happening how all of a sudden. 2 What apps do I have to disable, I have quite a few. This is frustrating as I have to make urgent payments as I'm on the road during the day, this method of payment via the app makes life easier, but now this! 

 

PLEASE HELP!

 

regards

Brandon

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10 REPLIES
Community Coordinator

Re: Screen overlay detected

Hi Brandon, 

 

I apologise for the inconvenience. I will get a specialist to assist you with this matter. 

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bsc
New Contributor

Re: Screen overlay detected

Thanks, how soon can this be resolved, I ha ve to make payments by 4pm latest today.

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Community Coordinator

Re: Screen overlay detected

Hi, I unfortunately cannot advise on the turnaround time. I will, however, let our specialist know that your query is urgent.

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Community Coordinator

Re: Screen overlay detected

Hi, 

 

Are using any screen dimmer type apps. If you are, you need to disable these apps.

Also please confirm what version of android you are using.

 

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craigsparks
Occasional Visitor

Re: Screen overlay detected

Standard bank have to be the most useless twats in existence. The screen overlay only happens with the standard bank app, not FNB, not Capitec, not Nedbank or not any of the other banking apps. Are you that bloody useless you cannot even support your own services... disgusting, there are a few of us that have been crippled by this, and it appears my only solution to the problem is to move to FNB.
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Community Coordinator

Re: Screen overlay detected

Hi craigsparks,

 

Are using any screen dimmer type apps. If you are, you need to disable these apps.

Also please confirm what version of android you are using. I apologise for the inconvenience.

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jacquesnel
New Member

Re: Screen overlay detected

Hi Guys

 

Have this issue been resolved? I have had the same problem since mid 2016 and cannot get the app to work. I am not using any screen dimmer apps and have disabled screen overlay for ALL apps on my phone. Yet, still getting this error and therefore I cannot use the banking app.

I even changed phones and loaded the latest operating system. Searching through this forum I see that in Feb 2017 people were still struggling with thi error.........with no real or useful feedback from Standard Bank.

Anyone have some ideas?

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Kundai
Occasional Visitor

Re: Screen overlay detected

Am also facing this problem with your standard bank app how can i get rid of it...i hve a samsung j3 running on android 5.0.1
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Community Coordinator

Re: Screen overlay detected

Hi, 

 

I apologise for your experience. Please do make sure that all your screen apps, dimmer are dissabled via your settings and try again.

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VIP

Re: Screen overlay detected

Please see this thread : https://community.standardbank.co.za/t5/Mobile-banking-app/Screen-overlay-detected/m-p/418122#M2041 . It contains steps to troubleshoot the screen overlay issue. We found that certain 3rd party keyboard can trigger this issue.

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