Please use the following steps to correct this issue:
Step 1: Go to settings on your iOS device
Step 2: Once in Settings select “General”
Step 3: Once in General please select “About”
Step 4: Select “Name”
Step 5: Remove any special characters (anything other than letters) and select done
Step 6: Re-open your App and continue banking if possible
I have been a loyal Standard Bank Customer for 42 years but please read my lips; Short out the mess that is the Standard Bank Mobile App or I move everything somewhere else.
It is a race to the bottom, everytime there is a update we have less functionality and more confusion.
A long time ago Standard Bank used to be a leader in technology, but is struggling to provide the most elementary of service nowadays.
The following must be noted and actioned:
and so on and so on....
Standard Bank is fast becoming irrelevant as a banking service provider.
It is time you look at the competition like Capitec that are still interested in serving.
I apologise for your frustration with the app. Thank you for your feedback. Please let me know if you are struggling with the functionality of the app so I can assist you.