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Community


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Standard Mobile App - Opens Black Screen

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3 REPLIES 3
kristof
New Contributor

I'm still having this issue on my iPhone.

I realized it was my own doing as I jailbroke my phone, and I suspect that may be the cause.

Snapscan actually warns me that that my phone is jailbroken but the standard bank app doesnt.

 

This is working fine on my iPad, so I'm no longer using it on my phone.

vuyo1
New Member

Hi Kristof,

 

I'm experiencing the same issue. The app was working fine while on iOS v9.3.2 but after updating to v9.3.3 it is suddenly not working, the blue screen appears briefly then the screen goes black. Did you manage to resolve the issue?

StandardBank
Community Coordinator

Hi Kristof,

 

 

 Please send your query to [email protected], a specialist will be able to assist you.

kristof
New Contributor

Hi There, 

 

I've running the latest Standard Bank Mobile App v2.6.1.

The app downloads fine, however, when I try to open it it displays the blue screen briefly and then the screen goes black.

 

I cannot use the mobile app.

I'm runnng on an iPhone 6 iOS v9.3.3 - rebooting the device didnt help.

 

Is anyone having this issue?

And how to solve it?