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Touch ID no longer working for the App

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faizadevji1
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Touch ID no longer working for the App

Hi

 

I have been using the Touch ID on my iPhone for the Standard Bank App. However, last week it stopped working, forcing me to enter the password in every time.

 

I have deleted and reinstalled the app hoping that the invitation to use Touch ID as your way of logging in will pop up but nothing has happened.

 

Please let me know what to do 

 

Faiza

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Community Coordinator

Re: Touch ID no longer working for the App

Hello @faizadevji1,

 

This issue occurs in a case that we get an “App Instance Identifier” from the iOS operating system. Kindly note that as a user you can re - enable touch ID based authorisation by going into the settings in the Mobile Banking App and turning on the touch ID feature there.

 

Kind Regards,

Mandy

 

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faizadevji1
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Re: Touch ID no longer working for the App

Thanks

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