The best way to resolve this is to make sure that all departure and arrival dates are captured accordingly. If the below steps were followed and you still experiencing this issue, email us with the error here: [email protected] include your reference.
You can easily amend your travel details in the App:
1) Sign in to the App and go to Settings
2) Select the card you’re using while you’re abroad
3) Ensure Use card abroad is set to On
4) Update the countries you’ll visit, as well as departure and arrival dates
5) Confirm your changes by tapping Done
6) Take note of your new reference number in the top right corner