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Community


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Community

A one-stop forum for all your banking questions

cash voucher

Reply
3 REPLIES 3
Boitumelo
Community Coordinator

Hello @Albert1

 

The best way to resolve this is to log-in to your app and go to manage voucher under instant money to delete this voucher. Note, once you delete the voucher you will be requested to enter created pin and the money will be reversed into your account immediately. If the pin was deleted please contact us for further assistance: 0860 123 000.

 

Let me know if this was helpful. Smiley Happy

 

Regards,

Albert1
New Member
I can't cancel a cash voucher
StandardBank
Community Coordinator

Hi dasramdeshan, 

 

Dial *120*2345#

Select option 4, it will give you an option to delete voucher.

 

OR

 

On app (delete):

You can go into your Instant Money history and then choose that voucher to delete.  

 

However, 

 

We are currently experiencing technical issues with IB  & App. Our team is working on resolving the issues as soon as possible.

dasramdeshan
New Contributor
I cannot delete a voucher or draw the money and I need it urgently