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changing cell number

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mogammad
Occasional Visitor

changing cell number

Good day.
I've been registered before with standard bank (app) and all my details were filled in. I recently changed my cell phone number and now I have to add my accounts from over. The one-time pin code is being sent to my old cell number which is no longer in use.
How do I change that.
Thanks in advance.
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25 REPLIES
Chris1991
New Member

Re: changing cell number

I have the exact some problem.
Did you find a solution?
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Community Coordinator

Re: changing cell number

Hi Chris1991,

 

You will need to register the new number. Please call 0860 238 837 or visit your nearest branch for assistance.

 

Regards,

Standard Bank Team

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leilah
New Member

Re: changing cell number

You'd think that the app would allow you to change your phone number in settings. I mean you'd still have to verify it, but I don't want to have to call a call centre.
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Community Coordinator

Re: changing cell number

Hi,

 

Please visit your nearest branch for assistance.

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cleoc2536
New Member

Re: changing cell number

Hi is there another way to change your phone number if you are unable to go to the nearest branch?
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john2roux
Occasional Visitor

Re: changing cell number

Hi i need to transfer money from my saving to my check account can some body please assist me
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100goldstone
New Contributor

Re: changing cell number

I have the same problem
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100goldstone
New Contributor

Re: changing cell number

I have been to the branch in Howick to change it but it's still sending my OTP to my old number
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Community Coordinator

Re: changing cell number

Hi 100goldstone,

 

Please forward your query to ask.SBSA@standardbank.co.za with your ID number and contact details, so one of our consultants can investigate this matter.

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kenyg380
New Member

xxxxxxxxxx

Thanks

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Community Coordinator

Re: xxxxxxxxxx

Hi kenyg380, 

 

How can I assist you?

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Highlighted
miyonceesithole
Visitor

Re: changing cell number

Hi I also changed my cell number yesterday but still it sent to old number.I've also sent an email to appfeedback@standardbank.co.za they don't reply I want help as soon as possible
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Community Coordinator

Re: changing cell number

Hi miyonceesithole, please visit your nearest branch to link your new cellphone number.

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melissabrits
Occasional Visitor

Re: changing cell number

Did you get it fixed yet?
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suzyq
Regular Visitor

Re: changing cell number

I did phone...but was told that I have to go into the bank to change it. That's very inconvenient!
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Community Coordinator

Re: changing cell number

I apologise for the inconvenience caused.

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Kamo_magesh
New Contributor

Re: changing cell number

Good day.

 

I have attaempted to contact the number you provided to get assitance in changing my number for the banking app and i was told that i can not change my number over the phone and i need to go to my nearest branch.

 

which is the correct information here?

 

 

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Community Coordinator

Re: changing cell number

Hello Kamo_magesh,

 

You need to visit a branch to change your number for the banking app. I apologise for the miscommunication. 

 

 

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Kamo_magesh
New Contributor

Re: changing cell number

Good day

 

I have visited the branch and updated my number at the Protea Mall Branch with the consultant Sanele as instructed and guess what the OTP is still being sent to my old number, and 24hours have past.

 

Talk about Moving Forward, This is such an inconvenience. What do i have to do to get this resolved???

 

Please can a consultant contact me on xxx xxx xxxx.

 

Regards

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