Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

changing cell number

Reply
Occasional Visitor

changing cell number

Good day.
I've been registered before with standard bank (app) and all my details were filled in. I recently changed my cell phone number and now I have to add my accounts from over. The one-time pin code is being sent to my old cell number which is no longer in use.
How do I change that.
Thanks in advance.
16 REPLIES
New Member

Re: changing cell number

I have the exact some problem.
Did you find a solution?
0 Kudos
Reply
Community Coordinator

Re: changing cell number

Hi Chris1991,

 

You will need to register the new number. Please call 0860 238 837 or visit your nearest branch for assistance.

 

Regards,

Standard Bank Team

New Contributor

Re: changing cell number

I have been to the branch in Howick to change it but it's still sending my OTP to my old number
0 Kudos
Reply
Community Coordinator

Re: changing cell number

Hi 100goldstone,

 

Please forward your query to ask.SBSA@standardbank.co.za with your ID number and contact details, so one of our consultants can investigate this matter.

0 Kudos
Reply
Visitor

Re: changing cell number

Hi I also changed my cell number yesterday but still it sent to old number.I've also sent an email to appfeedback@standardbank.co.za they don't reply I want help as soon as possible
0 Kudos
Reply
Community Coordinator

Re: changing cell number

Hi miyonceesithole, please visit your nearest branch to link your new cellphone number.

0 Kudos
Reply
Occasional Visitor

Re: changing cell number

Did you get it fixed yet?
0 Kudos
Reply
Frequent Visitor

Re: changing cell number

I did phone...but was told that I have to go into the bank to change it. That's very inconvenient!
0 Kudos
Reply
Community Coordinator

Re: changing cell number

I apologise for the inconvenience caused.

0 Kudos
Reply
Highlighted
New Member

Re: changing cell number

You'd think that the app would allow you to change your phone number in settings. I mean you'd still have to verify it, but I don't want to have to call a call centre.
Community Coordinator

Re: changing cell number

Hi,

 

Please visit your nearest branch for assistance.

0 Kudos
Reply
New Member

Re: changing cell number

Hi is there another way to change your phone number if you are unable to go to the nearest branch?
0 Kudos
Reply
Occasional Visitor

Re: changing cell number

Hi i need to transfer money from my saving to my check account can some body please assist me
0 Kudos
Reply
New Contributor

Re: changing cell number

I have the same problem
0 Kudos
Reply
New Member

0743620529

Thanks
0 Kudos
Reply
Community Coordinator

Re: 0743620529

Hi kenyg380, 

 

How can I assist you?

0 Kudos
Reply