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changing cell number

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Community Coordinator

Re: changing cell number

Hello Kamo, 

 

The best way to resolve this is to make sure that we confirm if the details correspond with your requested number for your OTP's. Please email us your account details and contact in question to: ask.SBSA@standardbank.co.za for further assistance.

 

Regards,

Boitumelo

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Kamo_magesh
New Contributor

Re: changing cell number

Good day 

 

I have sent and email to the mentioned email address above and still have not recieved any reponse what so ever...

 

Can some please assist me, I've called the call center numerous time and they have failed to assist me aswell, what do i need to do to get some help.

 

Regards

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Community Coordinator

Re: changing cell number

Hello Kamo,

 

I will follow up with the team and we will respond to your email. Apologies for the delay.

 

Reagards,

Boitumelo

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Thobile1
New Contributor

Re: changing cell number

0814702432
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ZollBlade
New Member

Re: changing cell number

Standard Bank. Seriously WTF is this??? I even went to the bank to change my phone number and nothing happened, this has got to be the most retarded system ever, did your app developers even test the site? Well done.... Best Internet Banking App Ever 10/10

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Community Coordinator

Re: changing cell number

Hello @ZollBlade,

 

I can imagine your frustration on this, we can assist by confirming what happened when you attempted to change your number at the branch.We currently don't have that feature on both the app and Internet Banking for changing/amending your contact number.

 

This should form part of our new development in future to safe guard you as our client. Please mail us with your full query and account details including the number you would like to change.

 

You can mail us here: ask.SBSA@standardbank.co.za

 

Regards,

Boitumelo

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naude41
Occasional Visitor

Re: changing cell number

This is very disappointing and inconvenient to go through all the trouble and not being helped or responded to. I've changed my number. But my app is still linked to my old number.. I've been to numerous branches only to get a sorry we can't help you, called numerous centre's just to waist Airtime and ive send numerous emails to ask.SBSA@standardbank.co.za and haven't once! Recieved a response from them? Like whats up guys? Unprofessional
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Koketso
New Contributor

Re: changing cell number

People have been complaining about the same issue for two years and it's still not fixed. Standard bank you need to pull your socks up and deliver better customer service!
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Community Coordinator

Re: changing cell number

Hello @Koketso,

 

This is not a technical issue on our site. Please note that all profiles are linked to the contact details provided when you open your account. The only way this might have been an issue is when a client has changed their contact details and it is not linked on our systems.

 

Let me know if this is still an issue on your side for further assistance.

 

Regards,

Boitumelo

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Koketso
New Contributor

Re: changing cell number

We should be able to change the contact details directly on the site and the app.
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