The best way to resolve this is to make sure that we confirm if the details correspond with your requested number for your OTP's. Please email us your account details and contact in question to: [email protected] for further assistance.
I have sent and email to the mentioned email address above and still have not recieved any reponse what so ever...
Can some please assist me, I've called the call center numerous time and they have failed to assist me aswell, what do i need to do to get some help.
Standard Bank. Seriously WTF is this??? I even went to the bank to change my phone number and nothing happened, this has got to be the most retarded system ever, did your app developers even test the site? Well done.... Best Internet Banking App Ever 10/10
I can imagine your frustration on this, we can assist by confirming what happened when you attempted to change your number at the branch.We currently don't have that feature on both the app and Internet Banking for changing/amending your contact number.
This should form part of our new development in future to safe guard you as our client. Please mail us with your full query and account details including the number you would like to change.
You can mail us here: [email protected]
This is not a technical issue on our site. Please note that all profiles are linked to the contact details provided when you open your account. The only way this might have been an issue is when a client has changed their contact details and it is not linked on our systems.
Let me know if this is still an issue on your side for further assistance.
This is a query to undertsand how to update my contact/mobile number which is associated with an Standard bank account that i currently am holding .
The issue I have here is that, I'm not staying in South Africa currently to come down to the branch office and update the contact number.
Please could you provide an alternative as to update the contact details.
Kindly oblige and provide a solution to this problem