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how to cancel or reverse a debit order

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Corinne
New Member

Re: how to cancel or reverse a debit order

I need to reverse a debit order on my account via mobile banking as the quess at my local branch is very long and my lunch very short.
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Community Coordinator

Re: how to cancel or reverse a debit order

Hello @Corinne

 

The alternative way besides visiting your nearest branch is to resolve this via our contact centre: 0860 123 000 to reverse your debit order. Note the option is not currently available on the app hence you will have to contact us for security purposes.

 

Regards

Boitumelo

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Community Coordinator

Re: how to cancel or reverse a debit order

Hello @Corinne

 

The alternative way besides visiting your nearest branch is to resolve this via our contact centre: 0860 123 000 to reverse your debit order. Note the option is not currently available on the app hence you will have to contact us for security purposes.

 

Regards

Boitumelo

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Sihle_mankazana
Occasional Visitor

Re: how to cancel or reverse a debit order

I have the same issue. I've been calling your customer service with no response. Can someone get back to me because I cannot go to the branch currently.
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Community Coordinator

Re: how to cancel or reverse a debit order

Hello @Sihle_mankazana,

 

Please be advised that you can forward your contact details, account information and ID number to [email protected] in order to grant us an opportunity to investigate this issue and assist with a resolution.

 

Regards,

Mandy

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masilom
New Member

Re: how to cancel or reverse a debit order

How to reverse the over paid credit card account with the standard bank app ?

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Community Coordinator

Re: how to cancel or reverse a debit order

Hello @masilom,

 

Please be advised that the feature needed to reverse a transaction using your Mobile Banking App is not available currently. The best possible way to reverse funds will be through your nearest Standard Bank branch or the contact center, available for assistance on: 0860 123 000.

 

Regards,

Mandy

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Cindi
New Member

Re: how to cancel or reverse a debit order

Why have an app then when you still basically have to go to a branch for everything? People dont have time to stand in queues for stupid stuff like this. Std Bank - get with the times please.
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PV
New Member

Re: how to cancel or reverse a debit order

R99.99 or more
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Blackmamba
New Member

How to stop unauthorized debit orders

Hi, This is so annoying to have this unknown companies debit my account without my authorisation. at somestage i did not have enough funds on my account and they ran this debit orders which they bounced and with penalties of R115. the problem is, this is not one company that does this, I tried to trace and call them with no success. I suggest that the bank introduce a system of onetime password sent to my cell phone number to approve this transaction. I think this will work better for me if this option can be available.

 

Thanks 

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Highlighted
Community Coordinator

Re: How to stop unauthorized debit orders

Hello @Blackmamba,

 

I can understand your frustration on this. Please be advised that you may visit your nearest branch in order for a consultant to validate all active debit orders on your account. Once you've received details of the party debiting your account, you may proceed to cancelling the transaction with the company. Kindly note that Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date. 

 

Regards.

Mandy

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Vukile
New Member

Re: How to stop unauthorized debit orders

Sending a secure message through the bank online platform was easy and helpful. Why did std bank remove this feature from the new banking site and the app? And, at other banks, one can simply reverse unauthorised debits using a * number # on their cellphone or use the bank's app. Why can't you do the same at std bank? Why?

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poem6688
New Member

Re: how to cancel or reverse a debit order

Is it possible to Reverse money via phone
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Community Coordinator

Re: how to cancel or reverse a debit order

Hello @poem6688

 

Please be advised that currently the feature to reverse debit orders on the Mobile Banking App hasn't been enabled. You will need to visit your nearest branch in order to be assisted with the reversal.

 

Regards,

Mandy

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allister2
New Member

Re: how to cancel or reverse a debit order

hi there i like to know how can i cancel a debit order that i didnt sign for

 

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Community Coordinator

Re: how to cancel or reverse a debit order

Hello @allister2,

 

Please be advised that you may visit your nearest branch in order for a consultant to validate all active debit orders on your account. Once you've received details of the party debiting your account, you may proceed to cancelling the transaction with the company. Kindly note that Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date. 

 

Regards.

Mandy

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Bombeleni
New Member

Re: how to cancel or reverse a debit order

How to cancel or reverse a debit order
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Community Coordinator

Re: how to cancel or reverse a debit order

Hello @Bombeleni,



A debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date.



Kind Regards,

Mandy
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