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Currently the feature to reverse a debit order using the mobile banking app is not enabled. Please be advised that a debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date.
The best way to resolve this is through our contact centre as you need to go through security question before we gain access to your account. Please contact us here: 0860 123 000 for further assistance.
Let us know should you need us to intervene here.