Community

Share knowledge. Find answers. Ask questions.

Community

A one-stop forum for all your banking questions

how to cancel or reverse a debit order

Solved
Reply
Dikapi09
New Member

Re: how to cancel or reverse a debit order

Why cant we do it on the app for simplier faster and better? Isnt that your motto? Because most people dont have time and these fraudsters are annoying as theu debit 99 rands please update the app for more efficient use
0 Kudos
Reply
Sbonga-konke88
New Member

Re: how to cancel or reverse a debit order

I want reverse debit order with my phone
0 Kudos
Reply
Highlighted
Community Coordinator

Re: how to cancel or reverse a debit order

Hello @Sbonga-konke88,

 

Currently the feature to reverse a debit order using the mobile banking app is not enabled.  Please be advised that a debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date. 

 

Kind Regards,

Mandy

0 Kudos
Reply
thobilemzi
Occasional Visitor

Re: how to cancel or reverse a debit order

Not helping, what happens if you get a notification saying X amount has be paid to X company...
0 Kudos
Reply
Jacky1986
New Contributor

Re: how to cancel or reverse a debit order

I went to the bank to cancel a debit order they said they can't cancel it Unirewards and Arcade Zone.I don't know what it is and if I try to reverse it they just take it again 5 minutes later.Please help!
0 Kudos
Reply
Jacky1986
New Contributor

How can I cancel a debit order please

Please help
0 Kudos
Reply
Tumibs
New Member

Re: how to cancel or reverse a debit order

How to cancel or reverse debit order with cell phone banking.R141.00

0 Kudos
Reply
Community Coordinator

Re: how to cancel or reverse a debit order

Hello @Tumibs,

 

The best way to resolve this is through our contact centre as you need to go through security question before we gain access to your account.  Please contact us here: 0860 123 000 for further assistance.

 

Let us know should you need us to intervene here.

 

Regards, 

Boitumelo 

0 Kudos
Reply