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how to cancel or reverse a debit order

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thabiles001
Occasional Visitor

how to cancel or reverse a debit order

Unauthorised debit transactions in my account
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71 REPLIES
wolmaransgm29
New Contributor

Re: how to cancel or reverse a debit order

Please how can i cancel or reverse unauthorised debits on my Access account
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Solution
Community Coordinator

Re: how to cancel or reverse a debit order

Hi, you will need to visit your nearest branch for assistance.

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marksgwele
Occasional Visitor

Re: how to cancel or reverse a debit order

On my phone
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Community Coordinator

Re: how to cancel or reverse a debit order

Hi, you will need to visit your nearest branch for assistance.

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mabure7
Occasional Visitor

Re: how to cancel or reverse a debit order

Can you not do it on the phone app?
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Community Coordinator

Re: how to cancel or reverse a debit order

Hi,

 

You need to visit your branch for assistance with this matter.

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siyabonganguse
New Member

Re: how to cancel or reverse a debit order

How to reverse unauthorized debit order using cellphane banking?
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Community Coordinator

Re: how to cancel or reverse a debit order

Hi,

 

Unfortunately, you need to visit a branch to reverse unauthorized debit orders. You can not do this via cellphone banking.

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samkemak09
New Member

Re: how to cancel or reverse a debit order

How to reverse a bank to cell phone transaction
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Abongile
New Contributor

Re: how to cancel or reverse a debit order

What a lame response. One would not be here asking if she / he was willing to go to the branch! Self Service shall be SELF SERVICE. That is my money that I want to reverse, so whats the hack now?
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Abongile
New Contributor

Re: how to cancel or reverse a debit order

Guys you need to buckle up, please allow us to reverse payments / debits using internet Banking or Apps. Instead of being told to bring Proof of Residence, ID, etc. Its really disturbing.
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daisyleboho54
Visitor

Re: how to cancel or reverse a debit order

Using my phone
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Community Coordinator

Re: how to cancel or reverse a debit order

Hi,

 

Please call our Self service Banking Helpdesk on 0860 238 837 for assistance.

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priscillamonyan
Visitor

Re: how to cancel or reverse a debit order

How long does it take to get a reversed debit order
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Community Coordinator

Re: how to cancel or reverse a debit order

@priscillamonyan - A debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date. 

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justmathole
Regular Visitor

Re: how to cancel or reverse a debit order

Call 0860 101 341 for any Debit Order Reversal, the money is back in your account within 48hours.

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lutendom
Occasional Visitor

Re: how to cancel or reverse a debit order

Capitec has a reversal option on their app. You'd think all that money we pay monthly is for some actual service delivery. Nxah. Fyi when Capitec bank gives us the business banking option I'll be first in line.
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Community Coordinator

Re: how to cancel or reverse a debit order

Hi, this functionality is not available yet, I will escalate your feedback to our development team.

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muhluri0715
New Contributor

Re: how to cancel or reverse a debit order

Good day I need to do reversal and stop the debit from my acco
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