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how to unlink a bank card from app

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levonhippolyte
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how to unlink a bank card from app

I cannot remove an account off the app could u assist me and tell me how to do it
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Community Coordinator

Re: how to unlink a bank card from app

Hi,

 

  • After logging onto the app, select ‘dashboard' 
  • Select the account you want to remove
  •  You will get an option to delete.
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vsmithmac
New Contributor

Re: how to unlink a bank card from app

Hi there
My credit card has been upgraded so now I have 2 linked to my account on the app (the old card & the new). I'd like to remove my old credit card from the app so only my new one reflects but I can't see how to delete it. Any suggestions?
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vsmithmac
New Contributor

Re: how to unlink a bank card from app

Never mind, on further inspection it seems I need to go into my Standard Bank branch to remove a card from the app.
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Community Coordinator

Re: how to unlink a bank card from app

Hi,

 

  • Swipe from left to right to open the navigational drawer (or click on the settings icon on the top left corner of the screen).
  • Simply go to ‘Settings’, then select the dashboard that you want to delete.
  • Scroll down to the bottom of the screen and select ‘Delete dashboard’.

Regards,

 

Standard bank Team

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seanjamessa
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Re: how to unlink a bank card from app

All that did was trash my custome dashbord. Thanks for nothing dude. All we want to do is change the registered card to the newly issued car.

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seanjamessa
New Contributor

Re: how to unlink a bank card from app

No you don't get a delete opposition
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Community Coordinator

Re: how to unlink a bank card from app

Hi,

 

I will get a specialist to assist you with your query.

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seanjamessa
New Contributor

Re: how to unlink a bank card from app

No dude that does not work. all it did was trash mu custom dashboard. Thanks for nothing.
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seanjamessa
New Contributor

Re: how to unlink a bank card from app

Thank you. My frustrations are reaching boiling point.
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Community Coordinator

Re: how to unlink a bank card from app

Hi Seanjamessa,

 

Please send us a screenshot of what your dashboard looks like to [email protected] so that a specialist may be able to assist you.

 

Regards,

Standard Bank Team

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Community Coordinator

Re: how to unlink a bank card from app

Hi,

 

There currently is no way to delete individual tiles. You need to delete the dashboard to “unlink” the card.

We are currently trying to fix this to allow users to delete individual tiles and manage card linking separately from the dashboard. This will be available next year.

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pdc
Occasional Visitor

Re: how to unlink a bank card from app

The active card must not be the one you want to unlink.

  • Settings
  • Select the card/dashboard you want to unlink
  • After the linked products section, Delete dashboard & unlink accounts 
  • Select and Bobs your uncle
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TiaanM
New Contributor

Re: how to unlink a bank card from app

I'm reading this in 2018 and this function is still not available. 

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Community Coordinator

Re: how to unlink a bank card from app

Hello @TiaanM,

 

The best way to resolve this will be to follow below steps provided, note select the card that you would like to delete/ unlink:

 

  • Select the top left menu bar:
  • Select settings
  • Select the card/dashboard you want to unlink
  • After the linked products section,
  • Delete dashboard & unlink accounts

Should you experience any issues please let us know to intervene.

 

Regards,

Boitumelo

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TiaanM
New Contributor

Re: how to unlink a bank card from app

Thank you for reply Boitumelo.

I did manage to do this.  My reply however was more directed to a previous comment, from I think in 2016, which mentioned that Standard Bank is in the process of amending the functionality to allow for the unlinking of specific tiles instead of the entire dashboard.  It was just funny that 2 years later there is still no change. Doesn't really speak much towards technological progress and innovation.   

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TiaanM
New Contributor

Re: how to unlink a bank card from app

The bigger question is whether you are still trying to fix this or wheteher you have given up on it. 

This isreutorical, no need to provide feedback, but thank you again for the reply to my initial comment.   

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siraskalot
New Member

Re: how to unlink a bank card from app

Hi.

 

I'm having the same issue - somehow my UCount tile is no longer responding. When I try to re-add it, it adds, undesirably, on a different dashboard. However, my cellphone app has no top left menu bar. It only has a menu bar at the bottom.

Please assist.

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TiaanM
New Contributor

Re: how to unlink a bank card from app

I think this is a formatting issue on a cellphone.  I also do not have this on my phone, but the menu bar does display on my tablet, which has a bigger screen than my phone.  

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Community Coordinator

Re: how to unlink a bank card from app

Hello @siraskalot,

 

This might be a technical issue, to investigate further we will need some information from you.

 

Please forward us the screenshots of this error with your details to investigate this further for you. You can mail us here: [email protected]

 

Regards,

Boitumelo

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