Visit our COVID-19 site for latest information regarding how we can support you. For up to date information about the pandemic visit www.sacoronavirus.co.za.
A one-stop forum for all your banking questions
31-12-2018 05:33 AM
31-05-2018 10:58 AM
Hello @monare,
Please be advised that you may log a request with our customer care on 0860 123 000 or visit your nearest branch in order to be assisted with the reversal. Please note that if the reversal is in connection with a debit order contact needs to be made with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date.
Kind Regards,
Mandy
31-05-2018 10:43 AM