The best way to resolve this besides visiting our branch, you can now contact us to do your debit order reversal.
Please contact us here: 0860 123 000 for further assistance with your debit orders. If you are abroad you can contact us here: International +27 11 299 4701 or Email us at ibsupport
Let me know should you still need further assistance on this.
When will Standard bank keep up with other banks to make it easy to reverse unathorised debit orders. It costs more to call your line or visit your branch to reverse unathorised debit orders of R 99.