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why does the App crash on the iPhone 6s?

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waynelevine
New Contributor

why does the App crash on the iPhone 6s?

 I've recently upgraded from the iPhone 6 to the 6s where the App worked perfectly on the iphone 6 but crashes on the iphone 6s. 

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21 REPLIES
Community Coordinator

Re: why does the App crash on the iPhone 6s?

Hi Waynelevine,

 

Can you please call 0860238 837 or send an email with the screen shot to [email protected] so that a specialist may assist you. 

 

Regards,

Standard Bank Team

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draperkl
Solution
Occasional Visitor

Re: why does the App crash on the iPhone 6s?

I am having the same problem with my iPhone 6s. I can't even log in, the app crashes before login is complete. Have deleted and reinstalled the app many times but it still crashes at login.

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Community Coordinator

Re: why does the App crash on the iPhone 6s?

Hi,

 

Please forward your query to [email protected] 

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RichardF
Visitor

Re: why does the App crash on the iPhone 6s?

Aldso having this issue on a 6s phone. Registered but crashes as the app connects to secure server. Are you working on a solution as yet?

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Community Coordinator

Re: why does the App crash on the iPhone 6s?

Hi,

 

Can you please forward your query to [email protected]

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ZoemDoef
New Contributor

Re: why does the App crash on the iPhone 6s?

+1

 

Phone app crashes on the iPhone 6s

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Community Coordinator

Re: why does the App crash on the iPhone 6s?

Hi Zoem,

 

Which version of the APP crashes and how long has this been?

 

Regards,

Standard Bank Team

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ZoemDoef
New Contributor

Re: why does the App crash on the iPhone 6s?

Version 2.4.0

 

It never worked from the moment I installed it. I go through the process of logging in the first time, receive the OTP and it crashes after I enter the OTP and click next.

 

After this, I launch the app again, it prompts me for my finger ID, and crashes after I place my finger on the scanner.

 

 

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Community Coordinator

Re: why does the App crash on the iPhone 6s?

Hi ZoemDoef,

 

Thanks for bringing the matter to our attention. I have escalated the issue to the technical team. Should you need to clarify with a specialist, please email [email protected] and they will assist you.

 

Regards,

Standard Bank Team

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Chris_H
Visitor

Re: why does the App crash on the iPhone 6s?

Hi guys - I have escalated to Standard Bank and would value their feedback and/or status in order to have this resolved,  I have reinstalled and reset the app.  Reset the iphone 6s again but nothing will fix this.

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joshuadevillier
Frequent Visitor

Re: why does the App crash on the iPhone 6s?

I have the same problem. 6s will latest IOS. Soon as I authenticate the app crash.

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Solution
Community Coordinator

Re: why does the App crash on the iPhone 6s?

Hi,

 

 

We’ve made the necessary changes to our banking App to resolve the problems experienced when using the iPhone 6s. The updated version of the Standard Bank App is currently in the App Store approval process and we expect the update to be made available imminently. We’re sorry for any inconvenience that this may have caused you.

 

 

Regards,

 

Standard Bank Team

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shaveenbageloo
Occasional Visitor

Re: why does the App crash on the iPhone 6s?

Hi there.

I have the same issue on the iPhone 6S.  I put in my password and it just closes down after that.

I have downloaded and re-installed this as well, but same issue here.

Please advise asap.

 

Thx

Shaveen

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Community Coordinator

Re: why does the App crash on the iPhone 6s?

Hi,

 

We’ve made the necessary changes to our banking App to resolve the problems experienced when using the iPhone 6s. The updated version of the Standard Bank App is currently in the App Store approval process and we expect the update to be made available imminently. We’re sorry for any inconvenience that this may have caused you.

 

 

Regards,

Standard Bank Team

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Bridget
Occasional Visitor

Re: why does the App crash on the iPhone 6s?

I'm having the same problem on my iPhone 6s. I have tried reinstalling etc but the app just crashes on password or Touch ID. Please help. Thanks
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Community Coordinator

Re: why does the App crash on the iPhone 6s?

Hi Bridget,

 

We’ve made the necessary changes to our banking App to resolve the problems experienced when using the iPhone 6s.

 

The updated version of the Standard Bank App is currently in the App Store approval process and we expect the update to be made available soon.

 

We’re sorry for any inconvenience that this may have caused you.

 

Regards,

Standard Bank Team

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gendaniels
New Contributor

Re: why does the App crash on the iPhone 6s?

Hi, downloaded the new app. Receiving a technical error. Can't even load my accounts.
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gendaniels
New Contributor

Re: why does the App crash on the iPhone 6s?

Request times out. Problem not solved! Did you test the app before going live?
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Community Coordinator

Re: why does the App crash on the iPhone 6s?

Hi,

 

Please restart your device and try logging on again.

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