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App EAP limit increase unavailable - temporarily


Customers using Standard Bank’s mobile app currently cannot increase their Electronic Account Payment (EAP) limits.


This restriction – imposed as part of our strategy of ensuring customers transact securely – is likely to remain in place for the coming few months.


    • You can still decrease your EAP limits at any point, or adjust your ATM withdrawal limits (up or down), from the convenience of the app.
    • EAP limits can still be changed on the new online banking, via the call centre (0860 123 000), or in branches.
    • This restriction was implemented in the interests of customer safety.
    • We will let all our customers know once EAP limit increases are again available on the app.

What will you experience?


Customers using Android phones or tablets will see this error messages:

“The service is currently unavailable. Please try again later, while we investigate” (displayed when attempting to increase limits from Account Overview, Manage Cards, Credit Card Account Overview screens)

“Limit could not be updated”  (displayed when attempting to increase limits from the International Payments screen).


Those using iPhones/iPads will see this error message: “This option is temporarily unavailable, please use our new Online Banking Channel or visit your nearest branch to increase your EAP limit.”

Contributors
Version History
Revision #:
4 of 4
Last update:
Wednesday
Updated by:
 
Comments
christinewagena
Visitor

Very inconvenient

Community Coordinator

Hi christinewagena,

 

I understand your frustration and I apologise for the inconvenience.

clintonschutter
Occasional Visitor

So I've experienced this issue, went online to try and change my limit but under amend accounts nothing shows up. Why?

Community Coordinator

Morning Clinton, 

 

Can you please advise if you were trying to update your limit? If yes, please run an update to the new online banking to be able to update your limit.

 

Regards,

Boitumelo

justicekhumalo
Visitor

Would someone from from standard bank please call me today with regards to increasing my EAP limit on this numbers xxxxxxxxxx s khanyi.......time that ill be available are from 16:30 to 17:00 please

mbonimaswangany
Visitor

What number do i call to increase my EAP limit?

Community Coordinator

Hello @mbonimaswangany,

 

The good news is that you should be able to amend this on our new Internet Banking. Note that you will need to have active EAP limit available to be able to do this. Please log into your Internet Banking and change your EAP limit accordingly.

 

Let me know should you experience any issues on this. Good luck and have an awesome day.

 

Regards,

Boitumelo