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App EAP limit increase unavailable - temporarily


Customers using Standard Bank’s mobile app currently cannot increase their Electronic Account Payment (EAP) limits.


This restriction – imposed as part of our strategy of ensuring customers transact securely – is likely to remain in place for the coming few months.


    • You can still decrease your EAP limits at any point, or adjust your ATM withdrawal limits (up or down), from the convenience of the app.
    • EAP limits can still be changed on the new online banking, via the call centre (0860 123 000), or in branches.
    • This restriction was implemented in the interests of customer safety.
    • We will let all our customers know once EAP limit increases are again available on the app.

What will you experience?


Customers using Android phones or tablets will see this error messages:

“The service is currently unavailable. Please try again later, while we investigate” (displayed when attempting to increase limits from Account Overview, Manage Cards, Credit Card Account Overview screens)

“Limit could not be updated”  (displayed when attempting to increase limits from the International Payments screen).


Those using iPhones/iPads will see this error message: “This option is temporarily unavailable, please use our new Online Banking Channel or visit your nearest branch to increase your EAP limit.”

Contributors
Version history
Revision #:
4 of 4
Last update:
‎19-07-2017 09:49 AM
Updated by:
 
Comments
christinewagena
Visitor

Very inconvenient

Community Coordinator

Hi christinewagena,

 

I understand your frustration and I apologise for the inconvenience.

clintonschutter
Occasional Visitor

So I've experienced this issue, went online to try and change my limit but under amend accounts nothing shows up. Why?

Community Coordinator

Morning Clinton, 

 

Can you please advise if you were trying to update your limit? If yes, please run an update to the new online banking to be able to update your limit.

 

Regards,

Boitumelo

justicekhumalo
Visitor

Would someone from from standard bank please call me today with regards to increasing my EAP limit on this numbers xxxxxxxxxx s khanyi.......time that ill be available are from 16:30 to 17:00 please

mbonimaswangany
Visitor

What number do i call to increase my EAP limit?

Community Coordinator

Hello @mbonimaswangany,

 

The good news is that you should be able to amend this on our new Internet Banking. Note that you will need to have active EAP limit available to be able to do this. Please log into your Internet Banking and change your EAP limit accordingly.

 

Let me know should you experience any issues on this. Good luck and have an awesome day.

 

Regards,

Boitumelo

AneesaS
Occasional Visitor

Good day

 

Having to get to a branch or phoning the call centre is such a schlep just to increase your EAP limit. Its bad enough the banking fees are so high let alone I have to now incure more expenses just to increase my limit!!! 

More and more I feel I should move my account elsewhere..

Community Coordinator

Good Morning @AneesaS,

 

We understand your frustration on this and apologise for the inconvenience. Kindly note that you have the option to amend your EAP limit on the new Internet Banking provided that it has been activated at a branch or the call center (0860 123 000).  Kindly note that you have to be registered on Internet Banking, making use of the following link: https://experience.standardbank.co.za/#/login, in order to amend your limit. Please follow these steps when changing your limit on Internet Banking:

 

- Login to Internet Banking

- Click "transact" on the homepage

- Tap on "change monthly payment limit"

Click on the "change limit" tab

- Input "new limit" and "save"

 

Once you have completed these steps, you will receive a confirmation text on your phone highlighting the amended limit.

Kindly let us know upon completion if this process was successful.

 

Regards,

Mandy

rmedas1
New Member

thanx for the above steps, however i am still getting a technical error when changing the limit on Internet banking

Community Coordinator

Hello @rmedas1,

 

Please note that to able to use the EAP limit feature you firstly need to have this activated so that you can amend it at anytime. To activate you can contact us (0860123000) or visit your nearest branch for further assistance.

 

I trust this will answer your query and please do let me once resolved. :)

 

Regards,

Boitumelo

Pete
New Member

I need to call from overseas to get an eap limit.  What number can I use as cannot cal on an 0800 number.  Very frustrating and expensive to call.  I have had online banking for years and updatexti the new app and now have no beneficiary info or eap limit.  Very frusrating.

 

Community Coordinator

Hello @Pete,

 

The best way to resolve this is via email or by contacting us. You can contact us here: +27 11 299 4520 or mail us with your full account details, copy of your ID book/passport the back and front of your standard bank card with 3 signatures: ask.SBSA@standardbank.co.za

 

Let me know should you still require further assistance on this.

 

Regards, 

Boitumelo