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Electricity sms/voucher not received but account deducted

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MRukumeta
New Member

Electricity sms/voucher not received but account d...

Hi there, 

I purchased electricity of R150 since yesterday around 2pm and have not received the sms/ voucher number, I didn't record the transaction code as I am used to buying from FNB and it always instant so I expected the same experience from Standard bank online app. Please assist. Thanks

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Community Coordinator

Re: Electricity sms/voucher not received but accou...

Hello @MRukumeta,

 

Could I kindly advise that you forward your account details, ID number and contact details to [email protected] with the subject line "EFT made to wrong bank" so that our team can assist with the reversal of funds. Kindly be advised that this should be done within 45 days of the transaction date, provided that the receiver hasn't withdrawn the funds.

 

Kind Regards,

Mandy

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