Good Day I am a sTANDARDBANK CUSTOMER FOR MORE THAT 20 YEARS TIME TO MOVE ON I AM VERY UNHAPPY WITH THEIR SERVICE ....TODAY 2017/0623 I HAVE BEEN STRANDED NEXT TO THE ROAD STUCK WITHOUT MONEY BECAUSE OF STANDARD BANK OFFLINE STATUS NATIONWIDE ..... STUCK WITH OUT A SENT....
EFT CLEARANCE TIME BETWEEN STANDARDBANK ACCOUNTS EVEN WORSE ...... I AM WAITING FOR MONEY TO CLEAR IN MY ACCOUNT 22/06/2017 AROUND 20h00 TILL TODAY 15:12PM STILL NOTHING UNACEPTABLE REALY TIME TO MOVE ON !!!!NOT MOVING FORWARD!!!!
I understand your frustration and I apologise for the inconvenience. Did you receive your money?
if I want to do immediate clarance of funds when paying someone at nedbank what do I do? Other banks have immediate clearance is it available in the standard bank app
Apologies for your experience. You are welcome to email your account details so that we can investigate further why your funds are not there yet. Please forward your details including your contact number to: ask.SB@standardbank.co.za
Concerned about clearing times between standard bank accounts we have a medical emergency and can't access funds even after I got sms confirming txf sbsa to sbsa what do I do?
I would like to assist. Please note that weekends and public holidays are not considered as business days for any EFT transfer transactions. The transfer will take anything between 24 to 72 working hours (up to three working days) to reflect on your standard bank account. I would also advise you to confirm with the other bank if the details used are correct and the transfer was successful to avoid any delays.
Please can someone clarify me on when can I expect a reflect from an FNB EFT Payment on saturday 9am to my standard bank?
hi please advise a payment was made from capitec yesterday when will it reflect in my tandard bank account as i recieved payment notification yesterday its very urgent
There is a 24hr period maximum clearance time for transfers between Standard Bank accounts and payments to other banks may take two to three business days to reflect on the beneficiary's statement.
The only way to resolve this will be to forward your query and account details to email: ask.SBSA@standardbank.co.za. for further assistance.
My EAP is 0 I will to increase or to have a balance on it. It tell me contacts ur branch I am in Dubai. How will I do it.
Please forward your query, contact details and ID number to ask.SBSA@standardbank.co.za, so one of our consultants can contact you via email.
I tried changing my EAT payment but it says I should call my branch to do it I'm currently in the US and do not have time to call banks for this matter i really thought this app was gonna be so helpful but it's more stressful!
I do apologise for your expereince with the EAP limit change. Please do email us your account details, including ID number for further assistance with your query to: ask.SBSA@standardbank.co.za.
When I try to change my limit it tells service temporary unavailable.When I call, I get asked security questions, I answer and I fail.
It baffles me because, i have no accounts, some of the companies/shops I've never heard of and I manage to fail the "test".
I live and work abroad, now how does one fix this cause not like I can just walk into a standard bank here.
Besides, what's the point of having the option on the app if it never works???
Your EAP limits are currently set to 0. If your EAP limit is currently 0 they will need to go to the branch to increase it. This restriction has been added for security reasons and applies to all customers.
There is an issue in the Android version of the app which results in that generic “technical exception” type error message being displayed in this scenario but the root cause is that you are trying to increase your limit from 0.
Hi Sbonisoprince2, I will escalate your query to a specialist to assist you.
I'm in Congo can't they help via telephone cause I want to transfer money to my 32 notice acc
When you log onto the app, select ' Transact' on the top right of the screen, then select 'Buy' and follow the instructions to complete transaction.
Please,How do I buy airtime using the stanbic bank application?
Though I have tried but left with the final step.
How do I reverse a transaction
How do I buy airtime using cellphone banking?
You can either dial *120*2345# and select the prepaid recharge option, or to use the Quick Top Up service simply dial *130*2345#
Can I purchase airtime for someone else?
Yes, you have the option to enter the cellphone number that requires the airtime.
I've made an incorrect prepaid purchase. Can it be reversed?
Due to the nature of prepaid services, these transactions cannot be reversed.
Let me know if this was helpful.
How do I cancel a schedule payment?
Please call our Self service Banking Helpdesk on 0860 238 837 or visit your nearest branch for assistance.
So I've experienced this issue, went online to try and change my limit but under amend accounts nothing shows up. Why?
Can you please advise if you were trying to update your limit? If yes, please run an update to the new online banking to be able to update your limit.
I understand your frustration and I apologise for the inconvenience.
Would someone from from standard bank please call me today with regards to increasing my EAP limit on this numbers xxxxxxxxxx s khanyi.......time that ill be available are from 16:30 to 17:00 please
What number do i call to increase my EAP limit?
The good news is that you should be able to amend this on our new Internet Banking. Note that you will need to have active EAP limit available to be able to do this. Please log into your Internet Banking and change your EAP limit accordingly.
Let me know should you experience any issues on this. Good luck and have an awesome day.
Having to get to a branch or phoning the call centre is such a schlep just to increase your EAP limit. Its bad enough the banking fees are so high let alone I have to now incure more expenses just to increase my limit!!!
More and more I feel I should move my account elsewhere..
Good Morning @AneesaS,
We understand your frustration on this and apologise for the inconvenience. Kindly note that you have the option to amend your EAP limit on the new Internet Banking provided that it has been activated at a branch or the call center (0860 123 000). Kindly note that you have to be registered on Internet Banking, making use of the following link: https://experience.standardbank.co.za/#/login, in order to amend your limit. Please follow these steps when changing your limit on Internet Banking:
- Login to Internet Banking
- Click "transact" on the homepage
- Tap on "change monthly payment limit"
- Click on the "change limit" tab
- Input "new limit" and "save"
Once you have completed these steps, you will receive a confirmation text on your phone highlighting the amended limit.
Kindly let us know upon completion if this process was successful.
How do I deactivate the OTP system?
i was very happy with my touch ID only for access
Please be advised that your OTP's are there for security purposes and we can only change the OTP's number affected or email address. I would like to know if this what you are requesting by deactivating the OTP's?
How can I print a statement to a PDF file for later emailing?
I tried making a payment by setting up a EFT transfer on Friday from 3 pm till 6 pm 26 August 2016. I clicked resend twice.
I received the first OTP at 3:55pm.
The second after 4pm. Neither of those worked. I attached an image of the 3 OTPs.
I started the transaction at 3:15pm
I tried again at 4pm. I have not since received any of those OTPs at all.
I apologise for the inconvenience caused. There was a issue with the OTP system over the weekend but that has since been resolved.
Standard Bank Team
Hie, how do I load beneficiaries? Please helo I need to do transferes
On which platform would you like to add the beneficiaries?
Standard Bank Team
I'm no longer receiving the OTP on my phone (checked email inbox as well). I know the details are correct because I used to get the OTP.
It started off last night and still does not work this morning. Is this an intermittent issue or should I reinstall the app?
If you are not receiving your one-time-PIN (OTP) via SMS, then there may be a problem with the details that we have on record for you. Please visit your nearest Standard Bank branch to confirm the cellphone number that we should have on record for you.
Standard Bank Team
Please contact our help desk on 0860 123 000 for assistance on this matter.
My better half has only Standard Bank accounts (Cheque, Credit card, Homeloan and revolving credit).
Her MTN account reflects her postal address.
The Property is not yet registered correctly at the Joburg council in both our names, so the Utility bill has my name on it (although the bond is registered in both our names - on June 15, 2016).
Standard Bank are requiring FICA proof of res from her otherwise they will terminate her revolving credit account.
I provided an affidavit, signed by a Notary today and this was rejected.
Please advise urgently as we need this sorted but as we do not owe anyone ELSE money, we're stumped.
I don't have a document reflecting my residential address. What now?
"A utility bill (such as that which you get for water and lights) should show your property's stand/erf number. We are able to accept this as long as your name is on it.
If you are living with the person who owns or rents the home, they should confirm to us in writing the relationship between the two of you, the address and their date of birth and identity number. This must be accompanied by an acceptable document showing their name and residential address. You are able to obtain a template for this letter at your nearest branch.
A married couple need only present their marriage certificate."
I have several accounts at Standard Bank. Do I need to go through this process for every account?
No. As long as your accounts are all held within Standard Bank, then you only need to go through this process once. Stanlib accounts are unfortunately not included in this process.
What happens if I do not bring in the necessary documents?
FICA requires us to restrict the transactions on your account.
I don't have a Telkom account. Is my cellphone account acceptable instead?
What is required of South African citizens or foreign nationals with permanent residence?
Adult individuals who are citizens of South Africa or foreign nationals who are permanently resident in South Africa must supply us with these documents. If you wish to provide any third party with signing powers on your account or if you are going to provide any third party with a secondary card, these individuals will need to provide a copy of their identity document as well as their contact details.
What if I am Cohabitant or spouse of a homeowner?
It may be that you live with another person, such as a spouse or life partner, and your name is not reflected on any of the documents required. Proof of the relationship between you and that person must be provided together with a relevant verification document reflecting the homeowner's name and the residential address.
In the case of a husband and wife, a marriage certificate is an acceptable document to prove the relationship between the co-habitants.
In all other cases, written confirmation is required from the homeowner confirming:
- The relationship between the co-habitants
- The residential address that is shared
- The name, date of birth and identity number of the person signing the written confirmation;
- The name of the prospective customer
What if I am a student?
If you are a student residing at a student residence, hostel or boarding house and are unable to provide proof from the homeowner, a written statement from the educational institution or the residence, hostel or boarding house confirming your residence at the physical address of such residence is acceptable.
What acceptable Identity verification documents are required?
Identity document issued by the Republic of South Africa
Valid passport (if foreign national)
What acceptable proof of residence documents are required?
You can provide any one of the documents showing your name and residential address. Unless otherwise stipulated, the documents must show your full residential address and not a post box address:
- A utility bill, such as water, electricity or rates (less than 3 months) We may accept a utility bill that are addressed to a post box number if it shows your name, erf/stand number, township and suburb
- A bank statement or financial statement from another financial institution, ie. not within the Standard Bank Group (less than 3 months old)
- A copy of a signed lease agreement (by both parties), (less than 1 year old)
- A municipal rates and taxes invoice (less than 3 months old)
- A mortgage statement from another financial institution, ie. not within the Standard Bank Group (less than 6 months old)
- A telephone account, ie. a landline or cellphone account (less than 3 months old)
- An official tax return/tax assessment (less than 1 year old)
- Official correspondence from the South African Revenue Services (""SARS"") (less than 3 months old)
- A recent life insurance policy issued by an insurance company
- Correspondence from a body corporate or shareblock association (less than 3 months old)
- A valid television license document
- A recent short-term insurance policy document or a short-term insurance renewal letter (less than 1 year old)
- A retail account statement/invoice (less than 3 months old)
- Where the person live in any type of residence (eg. hostel/barracks) a letter from the administration department of such residence on an official letterhead
- A letter from a tribal chief where the person lives (only for customers who have a nett income of R5000 or less per month).
By when does the bank need to verify my identity?
There are various categories of customers that need to be re-identified within different timelines.
What is acceptable documentation for proof of identification (not ID or passport – in cases where the ID is also lost) to open an account?
The only acceptable proof of Identification we can accept when opening an account, is an ID document. A temporary Identification Document issued by the Dept. of Home Affairs may be accepted however the original will be requested as soon as it its available. This is in line with FICA legislative requirements.
Do I need to provide proof of residence when I stop my card?
One is not required to provide a proof of Identification Document when a card is stopped, however a replacement card can only be ordered if the bank is able to authenticate you with a Proof of Identification document.
Why you need Fica when you hold my bond?
While we may hold the bond over your property, the requirements regarding proof of residential address are dictated by the regulations to the FIC Act and may include the following:
- A utility bill reflecting the name and residential address of the person (not older than 3 months)
- A recent lease or rental agreement reflecting the name and residential address of the person
- Municipal rates and taxes invoice reflecting the name and residential address of the person (not older than 3 months)
- A valid TV licence reflecting the name and residential address of the person.
Why can't I change my address online?
An address changes can be done only at a branch as we need to see proof of address and identification in terms of South Africa’s Financial Intelligence Centre Act (Fica).
My account was frozen and I don't know why.
Under the Financial Intelligence Centre Act (Fica), customer identification is a crucial requirement placed on financial institutions. It may be that your details with us did not yet comply with the requirements of the law and thus the need to provide proof of residence. You're welcome to contact our help desk on 0860 123 000 or your nearest branch for assistance in this regard. Our consultants will be able to provide the necessary details as to why the account was frozen.
My account was frozen without any notification beforehand.
Under the Financial Intelligence Centre Act (Fica), customer identification is a crucial requirement placed on financial institutions. Normally, you should receive notification by letter and sometimes SMS or email (depending on what channel you have selected for correspondence). If you did not receive notification, you're welcome to check your c
i need a proof of adress on my bank statement immediately please help
How do you usually get your statements?
Standard Bank Team
How do you usually get your statements?
Standard Bank Team
Why does your new app still not show the ucount balance. Please no more excuses I require it to be fixed it's been over a year
Good Day, @visionholdings2,
The best way to resolve this is to ensure that you have linked your UCount account to your app. See below steps:
- Login to the app
- Tap on "explore products"
- Scroll down and tap on "UCount Rewards"
- Tap on "UCount Rewards"
- Tap on "Link UCount Rewards"
- Sign in with your UCount details
- A new UCount tile will be added to your dashboard
- Tap on this tile to see a more detailed view of your UCount Profile
Please visit http://bit.ly/1NXGaQY ,link your social media accounts with your #UCount account for more rewards when you post.
Remember to always use #UCount.
Standard Bank Team
Hi can I link all my accounts to ucount? How do I go about?
I feel like it's unfair the way the bank calculates the Ucount tier system.
It simply means for me to get maximum rewards I have to have a credit card!
Because I use a debit card and a cheque card I will never be able to get to tier 4.
i would like to know how i can link my vehicle finance account to my bank card in case i want to make extra payment
This is concerning. Can you please forward your query, ID number and contact details to ask.SBSA@standardbank.co.za, so one of our consultants can investigate this matter and get back to you.
i have just learned that my card has been blocked due to non payment why because on the 24th i paid R2400???
When you log onto the app, there is an option VAF, if your VAF account is not linked, please visit a branch for assistance.
I do not have a banking atm card. I just want to link my credit card to the app. How do i di that?
i tried changing my cps but it keeps on telling me i now have to register for this channel and so stopping me from changing the cps
On which device are you trying to change your CSP?
I am using computer
I have a few accounts linked to my profile, I cant seem to do transfers from one account to another. Can you help resolve problem
I have one cheque card and 3 debit cards, they are not all linked, eccept for 2 cards
Please advise if you did update to the new software, if yes can you provide me with more details on this so that we are able to investigate further. Kindly include your error message screenshots, you can email us here: ask.SBSA@standardbank.co.za using subject "Inter Account transfer error/ Community query.