My Credit Card account has been handed over almost 4 Years ago. I have made arrangements and have been paying more than the arranged amount every month without skipping any payments. My account is almost paid off now with about 3 payments left. Now all of a sudden my account has been handed over to a differnt agency, without any notification to me. And now I must have them harrasing me constantly again.
Is this fair to me as the customer. If I have not been making the payments as arranged I could understand.
I can understand your frustration on this. Could i kindly advise that you forward your account details, ID number, as well as your contact details to [email protected] with the subject line "credit card payment arrangement" so that our credit card support team can look into this issue for you. Alternatively, you may contact the team on 086 120 1000 for further assistance. Please accept our apologies for the level of service received with regards to this issue.
Tuesday i played powerball and won by three numbers. didnt get an sms telling of the winnings unlike on saturday when i received an sms and the winnings the same day, wednesday when i phoned the consultants were so rude they put me on hold for a long time it even transferred me to another consultant. i don't understand how this is supposed to be working.
Could I kindly advise that you forward your account details, ID number and contact details to [email protected] with the subject line "lotto" so that our service team can look into this matter for you.
I'm new to online trading and decided to buy a few shares in Aveng NPL, it was really cheap and i thought it would be a good and inexpensive way for me to learn how share trading works. A few days back I've received an Election NIL notice detailing shares for Take up value of 10c. Currently the share price is only 6c .
I've tried old faithful (Google) however i could not get an explaination showing me an example of what this means.
What does his mean?
Hoping someone would be so kind to help this newbie out?
In short, NPL shares gives you an option to buy the same amount of actual shares. In this case, if you have X amount of AEGN shares, you can then buy X amount of AEG shares at 10c.
Important to notice, NPL shares expires, and if you don't take up the offer, you loose out. In this case, you will need to sell the NPL shares before it expires.
AEGN expires on Tuesday 26 June (I think). Check AEG's SENS for clarification.
there is this campany that keeps placing Naedo debit orders on my account, they have been doing this for two months now and I have been successful in reversing them. But since I knew nothing about this company I looked them up and it's a scam. Is there anyway the bank can stop them from placing these debit order permanently?
Please be advised that a debit order can only be cancelled with the company that is debiting you. Banks do not have the authority to do so and this is the reason why contact must be made with the company debiting you to cancel the debit order. The Bank can however assist you with loading a stop payment for the debit order amount whilst you are in the process of cancelling the debit order. You may contact us on 0860 101 341 to request that an unauthorized debit order be reversed but this needs to be done within 45 days of the debit order date.
Please be advised that an instant money voucher and pin are valid for 3 years from the date of the first creation. Kindly refer to point 8 of the terms and conditions making use of the following link: https://www.standardbank.co.za/standimg/South%20Africa/PDF/Terms%20and%20Conditions/Beyond%20Payment...
Kindly note that you are able to upgrade your account and still keep your account number. All you need to do is to visit your nearest branch with your ID book and proof of residence in order to be assisted with the upgrade.
Could someone please assist. I have an Android phone(P8 lite). I've been using the banking app without failure for a couple years now. The problem I have experienced recently is that my accounts aren't visible on my dashboard(only displays "add account"). I have checked the following:
I tried to figure out what has changed on my device... the only thing that comes to mind is that I changed the default mobile data sim setting i.e. from sim 1 to 2 (dual sim setup). I changed this setting as before, but this has no effect on the App.
Spoke to tech support at Standard Bank. The solution is to delete your old dashboard, but first you have to create another dashboard(if don't have one already).
While the other dashboard is active then you are allowed to delete the "problem dashboard" (can't delete an active dashboard). Then simply add your Banking Dashboard again.
Hope this helps others out there. Cheers.
I would also like to know about these 'cash finance charges'. I spoke to a consultant at the bank (still have the emails) that said if I do an internet transfer from my credit card account to my cheque account - they are linked - the only charge would be R4. But then a R788 'cash finance charge' was deducted (on another occasion R550 or there about). Spoke to the consultant again who said to speak to card division. Spoke to 3 different people there and no-one could explain to me what it actually is. One lady started talking about it being ineterest charged and I reminded her that the first 55 days are interest free? Then she didn't know...... Spoke to another lady who said it's in the T's & C's from when I opened the account. I do still have them (2008) - it talks about interest and says further transaction charges may apply, the website contains a full list of transaction fees - but on the website it is never mentioned!!
Is there anyone at Standard Bank that actually knows what they are?? And is this a proudly Standard Bank fee, if it does exist? I phoned 2 other banks and they don't have it......
To best assist you on this we will need to investigate this matter further with our service team. Please mail us your full query with account details so that we can look into this query for you and have a consultant contact you to explain this charges.
You can mail us here: [email protected]
Let us know should you need further assistance.
I have been using the Touch ID on my iPhone for the Standard Bank App. However, last week it stopped working, forcing me to enter the password in every time.
I have deleted and reinstalled the app hoping that the invitation to use Touch ID as your way of logging in will pop up but nothing has happened.
Please let me know what to do
This issue occurs in a case that we get an “App Instance Identifier” from the iOS operating system. Kindly note that as a user you can re - enable touch ID based authorisation by going into the settings in the Mobile Banking App and turning on the touch ID feature there.