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15-09-2017 07:13 PM
28-06-2017 03:21 PM
Hello Kamo,
I will follow up with the team and we will respond to your email. Apologies for the delay.
Reagards,
Boitumelo
28-06-2017 10:29 AM
Good day
I have sent and email to the mentioned email address above and still have not recieved any reponse what so ever...
Can some please assist me, I've called the call center numerous time and they have failed to assist me aswell, what do i need to do to get some help.
Regards
27-06-2017 11:28 AM
Hello Kamo,
The best way to resolve this is to make sure that we confirm if the details correspond with your requested number for your OTP's. Please email us your account details and contact in question to: [email protected] for further assistance.
Regards,
Boitumelo
27-06-2017 10:26 AM - last edited on 05-07-2017 08:59 AM by hayleyk
Good day
I have visited the branch and updated my number at the Protea Mall Branch with the consultant Sanele as instructed and guess what the OTP is still being sent to my old number, and 24hours have past.
Talk about Moving Forward, This is such an inconvenience. What do i have to do to get this resolved???
Please can a consultant contact me on xxx xxx xxxx.
Regards
26-06-2017 10:08 AM
Hello Kamo_magesh,
You need to visit a branch to change your number for the banking app. I apologise for the miscommunication.
26-06-2017 09:53 AM
Good day.
I have attaempted to contact the number you provided to get assitance in changing my number for the banking app and i was told that i can not change my number over the phone and i need to go to my nearest branch.
which is the correct information here?
24-04-2017 02:55 PM
I apologise for the inconvenience caused.
24-04-2017 01:52 PM
31-03-2017 01:27 PM
27-01-2017 01:56 PM
Hi miyonceesithole, please visit your nearest branch to link your new cellphone number.
27-01-2017 01:46 PM
10-01-2017 02:33 PM - last edited on 05-07-2017 08:57 AM by hayleyk
Hi kenyg380,
How can I assist you?
Thanks
03-01-2017 08:32 AM
Hi 100goldstone,
Please forward your query to [email protected] with your ID number and contact details, so one of our consultants can investigate this matter.
31-12-2016 12:34 PM
31-12-2016 12:32 PM
30-10-2016 05:52 PM
01-10-2016 10:53 AM
27-05-2016 10:15 AM - last edited on 26-09-2023 11:20 AM by FanaM1
Hi members.
Contact numbers are changed by our branch as per the banking policy.
The reason for this is to ensure that the details provided are correct, and there is a form you need to fill out for confirming a contact number change so that the process is seamless.
If the contact details have been updated and the OTP is still being sent to the old number, our team needs to have a look into it, as it sounds more like your profile was not updated accordingly.
Please send an email to [email protected] with the subject line "Contact number change", along with your ID number and new contact details.
We hope this information was helpful.
Regards,
Standard Bank Team