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The best way to resolve this will be to delete/reverse the vouchers that we sent and re-send again. Remember you will have to capture the pin that was shared with the receiver so that you can reverse this transactions successfully.
You can now create a new voucher and share both voucher number and created pin.
Note: if on manage vouchers there is nothing it means that the receiver has withdrawn the money.
Let me know should you need further assistance.
I can imagine your frustration on this matter. The alternative way to resolve this is to make contact to our contact centre here: 0860 123 000 for your query to be attended or visit the nearest branch.
Kindly go to your app, under manage vouchers check if this voucher is still active and delete using your created pin that you shared with the receiver. If you are the one receiving the voucher confirm with the sender if they can delete and create a new voucher for you.
Let me know should you still need further assistance on this.
Please note that we will have to find out where the problem is with sending a money transfer and where do you stuck for us to assist. Note this: After sending funds using Standard Bank's Instant money, it may become for one reason or the other that you may need to cancel the same transaction. Below are the steps you are to follow to go about cancelling the transaction. Only the R9.99 service fee charged is never refundable together with the sent sum :(
I trust this will assist in resolving your query.